We strive to process orders quickly, but if you need to cancel or modify an order, follow these steps:
Before Your Order Ships
Contact us ASAP via email at info@kellerinternational.com or phone 1-800-578-8772.
If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations.
After Your Order Ships
Once an order has shipped, cancellations are not possible.
If you need to modify an order post-shipment, refer to our Return & Exchange Policy.
Custom Orders
Custom or made-to-order items cannot be canceled or modified once production has started.
If you need help with an existing order, reach out to our team for the best available options.