Keller stands behind the quality of our products, and we’re here to help if you experience any issues covered under our warranty. Follow these steps to file a claim:
Step 1: Review the Warranty Policy
Before submitting a claim, check our Warranty Coverage to see if your issue qualifies.
Standard warranties cover manufacturing defects but may not include wear and tear or accidental damage.
Step 2: Gather Your Information
To process your claim quickly, have the following details ready:
To help our team get your claim moving as quickly as possible, please have the following ready:
Your order number (it starts with KS — you can find it in your order confirmation email).
A few photos or a short video showing the issue. This helps our team assess the situation and get you a resolution faster.
Your shipping address, in case we need to send a replacement or part.
A brief description of what's happening.
Step 3: Submit Your Claim
Contact our support team via email info@KellerInternational.com with your claim details.
Our team will review your request and provide next steps.
Step 4: Next Steps & Resolution
If your claim is approved, we will arrange for repair, replacement, or other solutions as outlined in our warranty policy.
If additional steps are needed, our team will guide you through the process.
For faster assistance, ensure all required information is included in your initial claim request.