It's summer time! Below is everything you know need to know for the Christmas and New Year Period.
Order Processing Days
Over the holiday period, we won’t be processing orders on public holidays. As usual, we also don't process orders on weekends.
Below is a list of processing days so you know what to expect over this time:
Monday 23rd to Tuesday 24th December - Processing orders daily as usual
Wednesday 25th and Thursday 26th December – Public Holidays – No order processing
Friday 27th December, Monday 30th and Tuesday 31st December - Processing orders
Wednesday 1st and Thursday 2nd January - Public Holidays - No order processing
Friday 3rd January - Back to business as usual
Handy hint: Orders placed before 12 pm on a business day will be included in that day's processing. If placed after, it will be included in the next business day. Orders will be settled within a further 2 business days.
You can check your Transactions list for an accurate status on your order as it updates from Pending > Processing > Completed.
Deposits
If you're making your first deposit from a new bank account on a public holiday or weekend, these should be cleared and in your wallet within 1-2 business days.
Deposits made from a previously verified bank account in your own name will be available in your wallet within 2 hours.
KiwiSaver contributions
From Tuesday 24th December to Monday 6th January is the IRD's shut-down period. This may cause delays with employer contributions and employee deductions being remitted to your KiwiSaver via the IRD.
Transfer requests to join the Kernel KiwiSaver Plan and transfers out when joining a different provider will also experience delays during this period.
Support
The Kernel team will be operating during all business days over the holiday period. Our support team will be online ready to assist you with any enquiries, however please allow additional time for a response. If you have an urgent enquiry you can let us know by including 'Urgent' in the subject or message itself. We'll use this to prioritise your request.
For general enquiries or questions feel free to send it by email: support@kernelwealth.co.nz or phone 0800 537 635. Please allow up to 2 working days for a response.