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Why does my order say pending?
Lovelyn avatar
Written by Lovelyn
Updated over 10 months ago

After you have confirmed an order, it will appear as 'pending' while it is awaiting processing.

When will it be processed?

  • Once you've placed the order, it will be pending until processing begins at approximately 12 pm on the order processing date shown when placing an order.

  • Until then you can cancel this order from the Transactions tab. Orders will be settled 2 business days after it has begun processing (T+2).

Exceptions to this rule will apply if there is a public holiday or for any major unforeseen events outside of our control.

Here's an example

  • On Friday morning, Luke confirms an investment into one of his chosen funds.

  • This order is processed by Kernel at approximately 12pm and will remain processing until Tuesday.

  • Luke can view his additional investment in his portfolio on Tuesday afternoon.

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