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Transcription Troubleshooting
Transcription Troubleshooting

This article explains common errors in the transcription and shows how to fix them.

Fabian Riedlsperger avatar
Written by Fabian Riedlsperger
Updated over a month ago

Common Transcript Errors

The two primary error categories in Kickscale transcripts are:

  1. Wrong language selected for transcription

  2. Incorrect number of speakers recognized

How to Fix Transcript Errors

Follow these steps to correct transcript errors:

  1. Navigate to the affected meeting in the meeting detail view.

  2. Click on the three dots (⋮) in the top right corner of the header.

  3. Select "Reanalyze Meeting" from the dropdown menu.

  4. Check the box labeled "Change Transcription Language".

  5. If the language is incorrect:

    • Select the correct language for transcription from the dropdown menu.

  6. If speaker recognition is inaccurate:

    • Enter the correct number of speakers present in the meeting.

  7. Click on "Reanalyze".

After a few minutes, the corrected transcript and updated analysis will be available in the platform.

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