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Why is the profile photo sideways?
Why is the profile photo sideways?

Learn how to change the orientation of a Practitioner / Child profile photo before uploading to Kinderly.

Pippa avatar
Written by Pippa
Updated over a week ago

This is due to the auto-rotate properties on a mobile device. 

You will need to open the photo on a PC/laptop and re-save it to override the rotation settings. 

To do this in Windows - open the photo using the Paint tool.
To do this on a Mac
- double-click the photo, which will open in Preview.

If the photo displays correctly, simply save the file.
If the photo is sideways, use the rotate function to correct this and save the file. 

Log onto the Kinderly Admin Dashboard and upload this new file as the profile photo.

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