FAQ's

How to hard refresh

Written by Zi Lewis
Updated over a week ago

How do I unsubscribe?

Written by Zi Lewis
Updated over a week ago

What is the Admin Dashboard?

The two parts of Kinderly - cloud-based and mobile app

Written by Zi Lewis
Updated over a week ago

Temperature Record

You can now record the child's temperature.

Written by Zi Lewis
Updated over a week ago

How do I update my payment card details?

Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Gmail

Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Yahoo

Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Outlook

Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Hotmail

Written by Zi Lewis
Updated over a week ago

When I tap the paper icon to view an invoice on my iPad/iPhone, nothing happens.

Learn how to view PDFs on your iPad/iPhone using Safari.

Written by Zi Lewis
Updated over a week ago

The parent has a red icon

This means the parent has not set up a password for the Parent Portal.

Written by Zi Lewis
Updated over a week ago

How does the Cohort Tracker work? (currently EYFS 2017 only)

See what the colours depict on the tracker (currently EYFS 2017 only)

Written by Zi Lewis
Updated over a week ago

A parent has sent me a Postcard, where can I see it?

View Postcards from Home, sent by parents

Written by Zi Lewis
Updated over a week ago

How do I delete a wow moment?

Made a mistake? See how you can delete the wow moment.

Written by Zi Lewis
Updated over a week ago

How to share a child's learning journal with another setting using Kinderly.

Written by Zi Lewis
Updated over a week ago

The parent has an orange icon

This means the parent has set up a password but not passed security.

Written by Zi Lewis
Updated over a week ago

How do I show/input council funded income?

Adding income not related to invoices

Written by Zi Lewis
Updated over a week ago

How do I change the email address for my Setting?

Written by Zi Lewis
Updated over a week ago

How do I add food in the Daily Diary?

Add items from your food list, directly to the Daily Diary.

Written by Zi Lewis
Updated over a week ago

How do I delete food items in the daily diary?

Delete items from your menu, directly in the Daily Diary.

Written by Zi Lewis
Updated over a week ago

How do I remove a food item from the menu?

I have added an incorrect item to the menu or at the wrong meal time.

Written by Zi Lewis
Updated over a week ago

How can I issue/show a refund?

Add a refund to your invoice

Written by Zi Lewis
Updated over a week ago

I want to send an invoice to a parent who isn't verified

Written by Zi Lewis
Updated over a week ago

Why is the child duplicated in the Parents profile?

When a child attends 2 settings, parents can see the learning journal from both settings in their Parent Portal.

Written by Zi Lewis
Updated over a week ago

How do I add a group?

Add an Archive or another group to the Admin Dashboard

Written by Zi Lewis
Updated over a week ago

How do I change a child's group?

Move a child to another group on the Admin Dashboard

Written by Zi Lewis
Updated over a week ago

How do I archive a child?

Move a child from a current group to the Archive group

Written by Zi Lewis
Updated over a week ago

How do I print Support Ideas?

Create a PDF of all your outstanding ideas for a child.

Written by Zi Lewis
Updated over a week ago

How do I delete a food item from the meals list?

I have accidentally added in the wrong food item, how do I delete it?

Written by Zi Lewis
Updated over a week ago

How do I delete a child?

To remove a child from Kinderly and the Parent Portal

Written by Zi Lewis
Updated over a week ago

How do I delete a parent?

Removing a parent from Kinderly and the Parent Portal

Written by Zi Lewis
Updated over a week ago

Why are some of the Development Matters highlighted in orange?

When I select Add Statements in an observation there are orange headings.

Written by Zi Lewis
Updated over a week ago

How do I delete media on a child's profile page?

Remove pictures/videos via the Admin Dashboard.

Written by Zi Lewis
Updated over a week ago

How far is the parent in the set-up of the Parent Portal?

Learn how to check the validation status of your parent.

Written by Zi Lewis
Updated over a week ago

The Accounting section is not working for me.

What to do if you click Accounting in the sidebar and nothing happens

Written by Zi Lewis
Updated over a week ago

How do I delete an observation?

Written by Zi Lewis
Updated over a week ago

Why are there Support Ideas showing on every observation I start?

Written by Zi Lewis
Updated over a week ago

A parent is stuck on the Parent Verification screen.

Check what to do if the Parent can't complete the Parent Portal set-up.

Written by Zi Lewis
Updated over a week ago

Data security

Written by Zi Lewis
Updated over a week ago

How do I know what role to assign to a Practitioner?

Here is some information on what access levels the different roles provide for Practitioners.

Written by Zi Lewis
Updated over a week ago

My parents aren't receiving the invitation to Kinderly email.

Written by Zi Lewis
Updated over a week ago

What is a Related Expense?

Written by Zi Lewis
Updated over a week ago

How do I backdate an Observation?

Written by Zi Lewis
Updated over a week ago

Why is the profile picture sideways?

Usually seen when uploading a profile picture via a mobile device

Written by Zi Lewis
Updated over a week ago

When I select view PDF on my computer, nothing happens.

Learn how to unblock pop-ups and view a PDF on Chrome and Safari.

Written by Zi Lewis
Updated over a week ago

I get the message 'No statements found'

There are no statements listed when I click Add Statements.

Written by Zi Lewis
Updated over a week ago

How do I save / print a PDF?

Written by Zi Lewis
Updated over a week ago

Why is the profile photo sideways?

Learn how to change the orientation of a Practitioner / Child profile photo before uploading to Kinderly.

Written by Pippa
Updated over a week ago

My Wow Moment on the Admin Dashboard will not send

Written by Zi Lewis
Updated over a week ago

My parent isn't receiving any wow moments, observations or daily diaries.

Make sure the parent has completed the set-up of the Parent Portal.

Written by Zi Lewis
Updated over a week ago

A parent isn't receiving any information on their child.

How to check if the parent has completed set-up of the Parent Portal

Written by Zi Lewis
Updated over a week ago

My parents are not receiving the Daily Diary email notification

How to troubleshoot parents receiving an email notification

Written by Zi Lewis
Updated over a week ago

How do I select/deselect what the child ate, in the Daily Diary?

Select, delete or add items directly in the Daily Diary.

Written by Zi Lewis
Updated over a week ago

How do I resend the link for the Parents to set up the Parent Portal?

Written by Pippa
Updated over a week ago

How do I upload a video from my phone's photos, to an Observation?

Upload media taken previously onto an Observation or Wow moment.

Written by Zi Lewis
Updated over a week ago

Can I access the Admin Dashboard on my phone/tablet?

Learn how to access the dashboard on a mobile device.

Written by Zi Lewis
Updated over a week ago

How do I add the Admin Dashboard to my home screen?

Learn how to add an icon to your mobile device homescreen for quick access.

Written by Zi Lewis
Updated over a week ago

How do I change my password?

Learn how to change your password for the Admin Dashboard.

Written by Zi Lewis
Updated over a week ago

How do I reset my password for the Admin Dashboard?

Learn how to reset your password

Written by Zi Lewis
Updated over a week ago

Creating a PIN for the App

Learn how to create / change your 4-digit PIN

Written by Zi Lewis
Updated over a week ago

Where can I find an observation?

Written by Zi Lewis
Updated over a week ago

How do I de-authorise an observation?

Written by Zi Lewis
Updated over a week ago

Introductory email for parents

A 'Welcome to Kinderly' email template to send to parents before setting them up on the Parent Directory.

Written by Pippa
Updated over a week ago

How do I add a Parent / Guardian?

Add parents to Kinderly, so they can access the Parent Portal.

Written by Zi Lewis
Updated over a week ago

How do I add / change a parent's profile picture?

Written by Zi Lewis
Updated over a week ago

Kinderly Together subscription plans

See how cost effective it is to go digital!

Written by Zi Lewis
Updated over a week ago

How do I cancel my subscription?

Written by Zi Lewis
Updated over a week ago