FAQ's

Here you will find general information regarding Kinderly; what devices to use, how to change password, PINs, etc.

Zi Lewis avatar Pippa avatar
67 articles in this collection
Written by Zi Lewis and Pippa

How to hard refresh

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I unsubscribe?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

What is the Admin Dashboard?

The two parts of Kinderly - cloud-based and mobile app
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Temperature Record

You can now record the child's temperature.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I update my payment card details?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Gmail

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Yahoo

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Outlook

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Add an email address to safe senders list - Hotmail

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

When I tap the paper icon to view an invoice on my iPad/iPhone, nothing happens.

Learn how to view PDFs on your iPad/iPhone using Safari.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

The parent has a red icon

This means the parent has not set up a password for the Parent Portal.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How does the Cohort Tracker work? (currently EYFS 2017 only)

See what the colours depict on the tracker (currently EYFS 2017 only)
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

A parent has sent me a Postcard, where can I see it?

View Postcards from Home, sent by parents
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I delete a wow moment?

Made a mistake? See how you can delete the wow moment.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How to share a child's learning journal with another setting using Kinderly.

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

The parent has an orange icon

This means the parent has set up a password but not passed security.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I show/input council funded income?

Adding income not related to invoices
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I change the email address for my Setting?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I add food in the Daily Diary?

Add items from your food list, directly to the Daily Diary.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I delete food items in the daily diary?

Delete items from your menu, directly in the Daily Diary.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I remove a food item from the menu?

I have added an incorrect item to the menu or at the wrong meal time.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How can I issue/show a refund?

Add a refund to your invoice
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

I want to send an invoice to a parent who isn't verified

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Why is the child duplicated in the Parents profile?

When a child attends 2 settings, parents can see the learning journal from both settings in their Parent Portal.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I add a group?

Add an Archive or another group to the Admin Dashboard
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I change a child's group?

Move a child to another group on the Admin Dashboard
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I archive a child?

Move a child from a current group to the Archive group
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I print Support Ideas?

Create a PDF of all your outstanding ideas for a child.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I delete a food item from the meals list?

I have accidentally added in the wrong food item, how do I delete it?
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I delete a child?

To remove a child from Kinderly and the Parent Portal
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I delete a parent?

Removing a parent from Kinderly and the Parent Portal
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Why are some of the Development Matters highlighted in orange?

When I select Add Statements in an observation there are orange headings.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I delete media on a child's profile page?

Remove pictures/videos via the Admin Dashboard.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How far is the parent in the set-up of the Parent Portal?

Learn how to check the validation status of your parent.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

The Accounting section is not working for me.

What to do if you click Accounting in the sidebar and nothing happens
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I delete an observation?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Why are there Support Ideas showing on every observation I start?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

A parent is stuck on the Parent Verification screen.

Check what to do if the Parent can't complete the Parent Portal set-up.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Data security

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I know what role to assign to a Practitioner?

Here is some information on what access levels the different roles provide for Practitioners.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

My parents aren't receiving the invitation to Kinderly email.

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

What is a Related Expense?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I backdate an Observation?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Why is the profile picture sideways?

Usually seen when uploading a profile picture via a mobile device
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

When I select view PDF on my computer, nothing happens.

Learn how to unblock pop-ups and view a PDF on Chrome and Safari.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

I get the message 'No statements found'

There are no statements listed when I click Add Statements.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I save / print a PDF?

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

Why is the profile photo sideways?

Learn how to change the orientation of a Practitioner / Child profile photo before uploading to Kinderly.
Pippa avatar
Written by Pippa
Updated over a week ago

My Wow Moment on the Admin Dashboard will not send

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

My parent isn't receiving any wow moments, observations or daily diaries.

Make sure the parent has completed the set-up of the Parent Portal.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

A parent isn't receiving any information on their child.

How to check if the parent has completed set-up of the Parent Portal
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

My parents are not receiving the Daily Diary email notification

How to troubleshoot parents receiving an email notification
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I select/deselect what the child ate, in the Daily Diary?

Select, delete or add items directly in the Daily Diary.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

How do I resend the link for the Parents to set up the Parent Portal?

Pippa avatar
Written by Pippa
Updated over a week ago

How do I upload a video from my phone's photos, to an Observation?

Upload media taken previously onto an Observation or Wow moment.
Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago