FAQ's
Here you will find general information regarding Kinderly; what devices to use, how to change password, PINs, etc.
By Zi and 1 other2 authors68 articles
- How to hard refresh
- How do I unsubscribe?
- What is the Admin Dashboard?
- Temperature Record
- How do I update my payment card details?
- Add an email address to safe senders list - Gmail
- Add an email address to safe senders list - Yahoo
- Add an email address to safe senders list - Outlook
- Add an email address to safe senders list - Hotmail
- When I tap the paper icon to view an invoice on my iPad/iPhone, nothing happens.
- The parent has a red icon
- How does the Cohort Tracker work? (currently EYFS 2017 only)
- A parent has sent me a Postcard, where can I see it?
- How do I delete a wow moment?
- How to share a child's learning journal with another setting using Kinderly.
- The parent has an orange icon
- How do I show/input council funded income?
- How do I change the email address for my Setting?
- How do I add food in the Daily Diary?
- How do I delete food items in the daily diary?
- How do I remove a food item from the menu?
- How can I issue/show a refund?
- I want to send an invoice to a parent who isn't verified
- Why is the child duplicated in the Parents profile?
- How do I add a group?
- How do I change a child's group?
- How do I archive a child?
- How do I print Support Ideas?
- How do I delete a food item from the meals list?
- How do I delete a child?
- How do I delete a parent?
- Why are some of the Development Matters highlighted in orange?
- How do I delete media on a child's profile page?
- How far is the parent in the set-up of the Parent Portal?
- The Accounting section is not working for me.
- How do I delete an observation?
- Why are there Support Ideas showing on every observation I start?
- A parent is stuck on the Parent Verification screen.
- Data security
- How do I know what role to assign to a Practitioner?
- My parents aren't receiving the invitation to Kinderly email.
- What is a Related Expense?
- How do I backdate an Observation?
- Why is the profile picture sideways?
- When I select view PDF on my computer, nothing happens.
- I get the message 'No statements found'
- How do I save / print a PDF?
- Why is the profile photo sideways?
- My Wow Moment on the Admin Dashboard will not send
- My parent isn't receiving any wow moments, observations or daily diaries.
- A parent isn't receiving any information on their child.
- My parents are not receiving the Daily Diary email notification
- How do I select/deselect what the child ate, in the Daily Diary?
- How do I resend the link for the Parents to set up the Parent Portal?
- How do I upload a video from my phone's photos, to an Observation?