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My parent isn't receiving any wow moments, observations or daily diaries.
My parent isn't receiving any wow moments, observations or daily diaries.

Make sure the parent has completed the set-up of the Parent Portal.

Zi Lewis avatar
Written by Zi Lewis
Updated over a week ago

For Parents to receive any communication from your setting, via Kinderly, they must be fully set up on the Parent Portal.

There are 2 checks you can do;

1. Check the Parent has set-up the Parent Portal

Click on Early Years and select Dashboard

Expand the group and select the relevant child. 

On the Child's profile page you will see the parents name with a coloured icon.

Check the status of the parent:

Red – Ask the parent if they have received an email from Kinderly:

  • if they have, they will need to click Verify Now and follow the process,

  • if they haven't, you can resend the invite via the Parent Directory.  

Orange – This means the parent has set a password for the Parent Portal but has not yet completed the security checks for this specific child. To pass this stage, they will need;

  1. the Parent Passphrase, which can be found in Administration > Preferences.

  2. the child's Date of Birth, check you have entered it correctly on Kinderly.

Green – The parent has completed set-up of the Parent Portal for this specific child. and should be able to view their child's observations, daily diaries and wow moments.

2. Check the email address is correct

From the Admin Dashboard, click on Administration and select Parent Directory

A green tick next to the parent's name means the email address has been verified as correct.

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