If the parent has logged into the Parent Portal and can only see this screen, it means the parent has set a password for the Parent Portal but has not yet completed the security checks for this specific child.

Also, on the Child's profile page, the parents name will have an orange icon.

To pass this stage, the parent needs the following;

  1. the Parent Passphrase, which can be found in Administration > Preferences.

  2. the child's Date of Birth, check you have entered it correctly on Kinderly.

The parent's name is in a red box
There is a lock on the child's thumbnail in the Parent Portal

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