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When I tap the paper icon to view an invoice on my iPad/iPhone, nothing happens.
When I tap the paper icon to view an invoice on my iPad/iPhone, nothing happens.

Learn how to view PDFs on your iPad/iPhone using Safari.

Zi Lewis avatar
Written by Zi Lewis
Updated over 5 years ago

A recent Apple update changed the pop-up option from Allow Pop-ups to Block Pop-ups

Looking at the screenshot below, when you glance at pop-ups and see that it's green, it can be confusing.

To rectify this, please follow these steps;

  1. Tap Settings on your iPad/iPhone

  2. Tap Safari

  3. Under General, toggle Block Pop-ups to off, it will go grey

  4. Go back to Kinderly and click on the paper icon

  5. You will see the following message, tap Allow

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