If you have checked the Child's profile page and the icon is Orange.
This means the parent has set a password for the Parent Portal but has not yet completed the security checks for this specific child.
To pass this stage, they will need;
the Parent Passphrase, which can be found in Administration > Preferences.
the child's Date of Birth, check you have entered it correctly on Kinderly.
You can also copy the following to an email and send to the parents, if you wish.
[BEGIN DRAFT]
From an internet browser, such as Chrome, Safari or Firefox, go to the Parent Portal and log in.
https://kinderly.co.uk/nb/parents/index.html#/login
If you have forgotten your password, click Forgotten your password?
You will receive an email to set a new password. Remember to check your Junk/Spam folder.
Once you have created a new password and logged in, you will need to complete the following security checks by entering;
the child’s Date of Birth
the Parent Passphrase (provided by your setting)
Upon clicking Verify, you will have the opportunity to enter any additional information related to your child.
This information will update the child's profile page at the setting too.
You should now see your child's timeline of observations, daily diaries and wow moments.
Note: You might have to log out and back in again for the system to refresh.
[END DRAFT]