Booking a one-way trip in the Kinetik app is quick and straightforward. Just follow the steps below and your request will be sent to your health plan for review.
Tap New Trip at the bottom of the screen.
Select Request a Vehicle.
Choose One Way, then tap Continue.
Enter your pickup location. Tap the search bar and type your address, or choose a saved location from the dropdown. When the pin looks right on the map, tap Confirm Address.
Enter your drop-off location the same way, then tap Confirm Address.
Select your trip date using the calendar, then tap Continue.
Set your arrive by time — this is the time you need to be at your destination (not your pickup time). Your pickup time will be provided once a driver is assigned. Tap Continue when done.
(Optional) Add a note for your driver — for example, a gate code, apartment number, or any special instructions. Tap Continue when done.
Indicate whether you need stair assistance (Yes or No), then tap Continue.
Select your trip reason from the list. You can search by typing a keyword. Tap Continue when done.
Add any attendants who will be travelling with you — Adults, Children with a car seat, or Children without a car seat. Note: do not count yourself in these numbers. Tap Continue when done.
Review or update your health information — Height and Weight are required. You can also add any health conditions that may affect your trip. Tap Continue when done.
Select any mobility aids you use, such as a Folding Wheelchair, Motorized Wheelchair, Collapsible Walker, or Cane. Select None if you do not use any. Tap Continue when done.
(Optional) Add or confirm your phone number, or tap Skip for Now. Tap Continue when done.
Review your full trip details on the summary screen. If everything looks right, tap Confirm and Request. You may also be asked if you'd like to set this as a recurring trip — tap Yes, Set as Recurring to repeat it on a schedule, or No, Confirm and Request to submit as a one-time trip.
You'll see a Trip Requested confirmation screen. Your request has been sent to your health plan for review. You'll receive a notification once it has been approved or if any changes are needed.