We’ve made it faster and easier to get the support you need - all directly inside the Kiwi Sizing app.
Our built-in In-App Messenger is your central hub for assistance, updates, and helpful resources. Whether you need guidance with size chart setup, product matching conditions, or theme integration, everything starts here.
🚀 How to Use It
1. Open the In-App Messenger
From your Kiwi dashboard, click the chat icon in the bottom-right corner.
Then select “Send us a message” to start a new conversation with our team.
2. Choose How You’d Like to Get Help
💬 Live Support
If you’d like to chat with our team directly, select Live Support and include:
Your name
Your MyShopify domain
A short summary of your question or issue (include as many details as possible)
This helps our specialists assist you faster and more accurately.
📚 Help Center
If you choose Help Center, you’ll be redirected to our self-service Knowledge Base - packed with articles covering:
Account & Billing
Size Chart Setup
Product Matching Conditions
Theme & App Integration
Troubleshooting
3. Wait for a Team Member to Join
If you reach out outside our support hours (Monday–Friday, 9 AM–5 PM EST), you’ll see an automated message letting you know we’re currently offline.
Once we’re back online, one of our specialists will respond as soon as possible.
📨 Your Messages
Under Messages, you can easily review all your conversations with our team:
Active threads where we’re assisting you.
Resolved requests you can reference anytime.
If we need extra details - like screenshots, store URLs, or chart examples — you’ll receive a quick follow-up message right in this section.
Our goal is to make finding answers and getting help as simple and seamless as possible - all without leaving Kiwi.