We’ve made it faster and easier to get the support you need - all directly inside the Kiwi Sizing app.
Our built-in In-App Messenger is your central hub for assistance, updates, and helpful resources. Whether you need guidance with size chart setup, product matching conditions, or theme integration, everything starts here.
🚀 How to Use It
1. Open the In-App Messenger
From your Kiwi dashboard, click the chat icon in the bottom-right corner.
Then select “Send us a message” to start a new conversation with our team.
2. Wait for a Team Member to Join
If you reach out outside our support hours (Monday–Friday, 9 AM–5 PM EST), you’ll see an automated message letting you know we’re currently offline.
Once we’re back online, one of our specialists will respond as soon as possible.
📨 Your Messages
Under Messages, you can easily review all your conversations with our team:
Active threads where we’re assisting you.
Resolved requests you can reference anytime.
If we need extra details - like screenshots, store URLs, or chart examples — you’ll receive a quick follow-up message right in this section.
📚 Help Center
If you select Visit Help Center, you’ll be redirected to our self-service Knowledge Base - a collection of articles designed to help you get the most out of Kiwi.
You’ll find step-by-step guides and quick answers for:
Account & Billing
Size Chart Setup
Product Matching Conditions
Theme & App Integration
Troubleshooting
You can search directly from the main Messenger dashboard or click Visit Help Center to browse all available articles.
It’s the fastest way to find answers anytime, even when our team’s offline.
Our goal is to make finding answers and getting help as simple and seamless as possible - all without leaving Kiwi.