FAQs
Find answers to common questions about Kiwi. From troubleshooting tips to feature clarifications, this section has everything you need to resolve queries quickly and confidently.
65 articles
How Kiwi Uses CookiesUnderstanding how and why Kiwi uses cookies on your device.
How to get help from Kiwi Sizing SupportSteps to reach out to Kiwi Sizing Support for help with your store.
How to Change the Pop-Up Header Text for Specific Size Charts?Customize your size chart pop-up headers with these simple steps.
How to View Which Size Charts Are Linked to a Product?Find out how to check which size charts are associated with your product.
How to Get a Shareable Permalink for Your Size ChartLearn how to generate a permalink for any Kiwi size chart so you can share it directly with clients or team members.
How to Merge Table Cells in Advanced Table Editor ModeSteps to combine cells in your table using Advanced Editor Mode.
Can I make the size chart load faster?Explains why the Kiwi size chart may load slowly on themes that delay scripts, and how to fix it by manually adding the Kiwi script earlier in the theme when…
How to Position the Size Chart Link Above Variants or Next to "Size" on a Product Page?Learn to position the size chart link effectively on your product page.
How to Add a Clickable Phone Number to the Chart Layout?Learn to add a clickable phone number to your chart layout with ease.
How to Display Multiple Size Charts on a Single Page?Learn to showcase multiple size charts on one page in your store.
How to Display Only Images and Text in the Pop-Up?Learn to customize pop-ups to only show images and text in your store.
How to Exempt Specific Rows or Columns from Unit Conversion?Steps to exclude specific rows or columns from unit conversion.
How to Display a Specific Size Chart When the “Auto Hide Size Chart Link/Button” is Enabled?Displaying a specific size chart even when the 'Auto Hide Size Chart' feature is
How to Unpublish a Size Chart: Understanding the Difference Between Unpublish and DeleteLearn how to unpublish a size chart and understand the difference from deleting it.
How to Move the Size Chart Inside Swatch KingSteps to relocate the size chart within the Swatch King app in your store.
Can I Export My Size Charts From Kiwi?Explains that Kiwi does not support exporting size charts, but offers cross-store syncing as the best alternative for copying charts between Shopify stores.
How to Change the Tight or Loose Texts in Your Size Fit Chart?Adjusting the tightness or looseness descriptions in your size fit chart.
How to Use Display Type (Input Box or Slider) in the Recommender Field?Learn to use input box or slider display types in the recommender field of the app
How to Enable and Customize the Size Comparison Chart?Learn to activate and adjust the size comparison chart in your store.
Can You Switch from a Basic Recommender to an Advanced Size Recommender?Explains that there is no one-click switch from the Basic to the Advanced Recommender, and shows how to set up the Advanced Recommender by duplicating a size chart and replacing…
Which Type of Size Recommender Should I Use?Choosing the right size recommender for your store's specific needs.
How does the Basic Apparel Recommender decide on sizes for borderline or larger size scenarios?Understanding how the Basic Apparel Recommender determines sizes for borderline or larger fits.
How to Remove the Privacy Policy Banner in the Recommender?Steps to disable the privacy policy banner in the Recommender app.
Can I Use Code Snippets Instead of Injection Selectors?Learn how to add Kiwi’s size chart using manual snippets or Liquid code, pass product data when the product object isn’t available, and override display settings like link text, modal…
How to Add Custom Styling Beyond the App's Built-in Style Settings?A complete guide on applying general custom CSS to your Kiwi size chart or recommender. Learn how to override built-in styles, adjust spacing, change colors, add borders, modify layouts, and…
How to Customize Link or Button Text for Each Size Chart IndividuallyExplains how to set different link or button text for each specific size chart using chart-level settings. Use this when you want every chart to have unique wording on the…
How do I hide "What is my size" recommender link?Steps to remove the 'What is my size' recommendation link from your store.
How do I set up Size inline quick viewLearn how to enable quick view for product sizes in your store.
Extending Your Kiwi Sizing Trial PeriodLearn how to extend your Kiwi Sizing trial period for your store.
How to Upgrade Your Kiwi Size Chart & Recommender PlanSteps to upgrade your Kiwi Size Chart & Recommender Plan in your store.
How to Remove the "Powered by Kiwi Sizing" Watermark?Steps to remove the 'Powered by Kiwi Sizing' watermark from your store.
How to Find Products Without a Size Chart in Kiwi AdminLocating products without a size chart in your Kiwi Admin.
How to Remove a Collaborator's Account from Kiwi Size Chart?Steps to remove a collaborator's account from your Kiwi Size Chart.
How to Perform a Rollback for a Size Chart in Kiwi?Steps to revert changes made to your Kiwi size chart.
Can You Create Size Charts Using POST HTTP Requests?Explains that Kiwi does not support creating size charts via POST HTTP requests and outlines the proper methods for creating charts, such as manual setup, CSV upload, or cross-store syncing.
How To Add the Size Chart and/or Size Recommender into Collapsible/Accordion Tabs?Learn to integrate a size chart or recommender into your store's collapsible tabs.
What Is the Difference Between an Ordinary Snippet and an Embedded Snippet?Understanding the key differences between ordinary and embedded snippets.
Can I View Analytics for Size Chart Usage in My Shop?Learn how to access Kiwi’s built-in analytics on paid plans and how to integrate Kiwi with Google Analytics to track size chart engagement and custom events.
Can I Provide Temporary Access to My Kiwi Account?Learn how to add and manage collaborator accounts in Kiwi on Premium and Ultimate plans, including granting permissions and setting expiration dates for staff or VAs.
Affiliate Program for Kiwi Size Chart & RecommenderLearn how to join the Kiwi Size Chart & Recommender affiliate program, get your referral link, promote the app, and earn commissions for successful referrals.
Shopify Theme Extension Requirement – What It Means for YouUnderstanding the Shopify theme extension requirement and its impact on your store.
How to Assign Roles When Accepting Collaborator AccessSteps to assign roles when adding collaborators to your store.
Supported vs Unsupported Size Chart Behaviors (What Kiwi Can & Can’t Do)This article clearly outlines what Kiwi fully supports, what works with limitations, and what is not currently supported, so you can choose the right setup, avoid common placement issues, and…
When to Use an App Block for Your Shopify StoreDetermining the right time to implement an app block in your Shopify store.
Advanced Positioning: Using Data AttributesLearn how to use data- attributes to precisely control where the Kiwi size chart or recommender appears when classes or IDs aren’t unique. Ideal for themes with repeated elements where…
Can You Personalize the Size Chart by Adding Background Colors?Learn how to customize the background colors, fonts, and layout of your Kiwi size charts through the Styles & Settings panel to match your store’s branding.
How to Change Text Direction in Tables for a Jewish/Arabian Store?Switching text direction in tables for your Jewish/Arabian store made easy.
How to Disable Product Images in the Pop-Up Modal?Steps to turn off product images in your store's pop-up modal.
Can I Display Size Charts on Non-Product Pages?Learn how to embed an individual Kiwi size chart on any non-product page using the embed snippet and required script. Perfect for creating a standalone size chart page on your…
Why Does the Preview in the App Look Different from My Store?Understanding why the app's preview might not match your store's actual look.
How to Display the Kiwi Size Chart in the Featured Product Section on the HomepageSteps to feature the Kiwi Size Chart on your store's homepage.
How Kiwi Works on the Product Page (Understanding What’s Happening Behind the Scenes)Learn how Kiwi behaves on the product page, including what happens during page load and variant changes, and why size charts may move, disappear, or reappear based on your theme’s…
Fixing Size Chart Issues with Variant Apps (Swatch King & Similar Apps)This guide explains how variant apps affect size chart placement, how to avoid common conflicts, and when issues should be escalated due to theme or JavaScript behavior.
Common Kiwi Errors & What They Mean (Known Errors Playbook)
Can I Import a Sizing Table from Excel or Google Sheets into Kiwi?Learn two ways to create size charts in Kiwi: upload a CSV file or copy and paste data directly from Excel into the table editor.
Using Kiwi’s Modal Without Tables: Images & Text OnlyLearn how to remove the default Kiwi size table and use the modal to display your own images and text instead. Ideal for merchants who want a custom-designed size chart…
How to Import a Size Chart from a PDF
Integrations
Simplify Kiwi Sizing integration into Shopify with our easy-to-follow guides and handy tips.
Swatch King and Kiwi Size Chart CompatibilityUnderstanding the compatibility between Swatch King and Kiwi Size Chart for your store.
Can Kiwi charts be migrated from WordPress to Shopify?Explains that Kiwi size charts cannot be migrated or synced from WordPress to Shopify. Merchants must recreate their size charts in the Shopify version of Kiwi, as migration services are…
How do I integrate the Kiwi app with Gempages?Steps to seamlessly connect the Kiwi app with Gempages in your store.
Integrating Kiwi App with Headless FrameworksSteps to seamlessly integrate Kiwi App with your headless frameworks.
Is Kiwi Sizing Integrated with Any Tabs App?Find out if Kiwi Sizing can be integrated with the tabs app in your store
Integration with Mobile Shop Creation AppsLearn how to integrate mobile shop creation apps with your store.
Does Kiwi Provide Translation Services?Kiwi doesn’t offer native translation, but multilingual stores can use third-party translation apps (Weglot, LangShop, Langify) that support dynamic third-party content.
Is Kiwi Sizing Integrated with PageFly?Learn how to integrate Kiwi Sizing with PageFly in your store.