To help us resolve your Kiwi issue as quickly as possible, we may ask for a few specific details. When this information is included upfront, we can often skip back-and-forth follow-ups and get straight to the fix.
This article explains what we need and where to find it.
Information That Helps Us the Most
1. Your Theme Name
Different Shopify themes behave very differently, especially when it comes to product page rendering and variant switching.
Where to find it:
Shopify Admin → Online Store → Themes
Look for the active theme name
Example:
Dawn, Refresh, Debut, or a third-party theme
2. A Product Page URL
Please share the exact product URL where the size chart issue is happening.
This allows us to:
Reproduce the issue
Check placement behavior
See how variants and theme scripts interact
3. Variant App Usage (If Any)
If you’re using a variant app (such as Swatch King or similar), please let us know.
Variant apps often:
Re-render parts of the product page
Affect where the size chart can safely be placed
Even if you’re unsure, tell us:
The app name, or
Whether variants are customized beyond the default Shopify options
4. Error Messages or Screenshots
If you see any errors:
In the app
On the storefront
In the browser console
Please share:
The exact error message
A screenshot, if possible
Common examples include:
TypeErroratobValidation or selector-related errors
These errors help us quickly determine whether the issue is theme-level, placement-related, or requires escalation.
5. Selector Information (If You’re Using Custom Placement)
If you’re using Custom Injection / Display Settings, please include:
The selector you’re using (for example:
#product-formor.product__info)Where you want the chart to appear (above or below which element)
Where to find this:
Kiwi app → Display / Placement settings
If you’re unsure, that’s okay — just let us know and we can guide you.
Why We Ask for This
Without this information, we often need to follow up multiple times before we can act. Including these details upfront helps us:
Diagnose the issue faster
Avoid repeat questions
Reduce resolution time
Get you to a working setup sooner
Quick Checklist (Copy & Paste)
If you want to speed things up, feel free to paste this into your message:
Theme name:
Product URL:
Variant app (if any):
Error message or screenshot:
Custom selector (if used):
Need Help Finding Any of This?
No problem at all. Just let us know what you have, and we’ll help you fill in the gaps.