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Troubleshooting Size Chart Placement: Common Questions

Updated yesterday

Why is my app block being ignored?

If you've added the Kiwi Size Chart app block to your product page but don’t see it appearing, check if custom injection is enabled in your Kiwi Style & Settings.


When custom injection is turned on, it takes priority over the app block, and Kiwi will try to place the chart using the specified selector instead.

To use the app block instead:

  1. Open the Kiwi app.

  2. Go to Style & Settings.

  3. Disable the custom injection option.

  4. Save changes.

This will allow the size chart to appear based on where you placed the app block in the Shopify theme editor.


My size chart still isn’t in the right spot, what should I do?

If neither the app block nor custom injection gives you the placement you want, we’re here to help.

Contact our support team, and we can:

  • Review your store’s theme

  • Recommend the best placement method

  • Help adjust settings for your specific layout

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