Troubleshooting
Quickly resolve issues with Kiwi using our Troubleshooting guides. Find solutions to common problems, step-by-step fixes, and expert tips to keep your app running smoothly.
19 articles
Common Errors When Setting Up a Size Recommender and How To Fix ThemOverview of the most common setup errors in Kiwi’s Ultimate-plan size recommender and where to find the step-by-step fixes for each issue.
How to Fix Missing Recommender Slider Colors in the Kiwi App?Steps to restore the missing color slider in the Kiwi app.
How to Fix the 'We Noticed Some Issues with the Recommender Setup' Error in KiwiSolving the 'We Noticed Some Issues with the Recommender Setup' error in Kiwi
How to Fix the 'Recommender Issue: Selected Measurements Need Clothing Measurement Linking' ErrorSolving the 'Recommender Issue' error by linking clothing measurements in the app.
How to Fix the 'Recommender Issue: Please Set the Unit for Selected Measurement' ErrorSolving the 'Set Unit for Selected Measurement' error in the recommender feature.
How to Enable the Add to Cart Button in the Size RecommenderActivating the 'Add to Cart' button in your store's Size Recommender.
Range Errors in Recommender: Use Hyphens, Not DashesFix range errors in Recommender by using hyphens instead of dashes.
How to Fix 'Something Went Wrong' Error When Importing CSV for Size Charts in ShopifySolving the 'Something Went Wrong' error during CSV size chart imports in Shopify.
How to Add the Kiwi Block to Another Product Template on ShopifySteps to add the Kiwi Block to a different product template in your Shopify store.
How to Address the 'This App May Not Work as Expected' WarningFixing the 'This App May Not Work as Expected' warning in your store.
Why Am I Unable to Edit My Size Chart?Troubleshooting steps when you can't modify your size chart in the app.
Fixing the Missing (X) Close Button on the Size Chart ModalSteps to restore the missing close button on your size chart modal.
Size Chart Missing After Theme UpdateRestoring your missing size chart after a theme update in your store.
Why Can't I Add Texts and Symbols to Size Table Cells After Enabling Unit Conversion?Troubleshooting steps when you can't add text or symbols to size table cells in
How to Separate Flocked Numbers in the Size Chart?Steps to effectively separate flocked numbers in your size chart.
Why Don’t I See the “cm/inches” Conversion Button?Troubleshooting steps when the 'cm/inches' conversion button isn't visible.
Fix Size Chart Disappearing After Variant or Swatch SelectionFix size charts that disappear after variant changes by enabling Reinject, using stable placement, and validating across variant states.
Troubleshooting Size Chart Placement: Common Questions
Why does my size chart disappear when variants change?Learn why this happens and when enabling Reinject fixes it.