Troubleshooting
Quickly resolve issues with Kiwi using our Troubleshooting guides. Find solutions to common problems, step-by-step fixes, and expert tips to keep your app running smoothly.
26 articles
- Common Errors When Setting Up a Size Recommender and How To Fix ThemOverview of the most common setup errors in Kiwi’s Ultimate-plan size recommender and where to find the step-by-step fixes for each issue.
- How to Fix Missing Recommender Slider Colors in the Kiwi App?Steps to restore the missing color slider in the Kiwi app.
- How to Fix the 'We Noticed Some Issues with the Recommender Setup' Error in KiwiSolving the 'We Noticed Some Issues with the Recommender Setup' error in Kiwi
- How to Fix the 'Recommender Issue: Selected Measurements Need Clothing Measurement Linking' ErrorSolving the 'Recommender Issue' error by linking clothing measurements in the app.
- How to Fix the 'Recommender Issue: Please Set the Unit for Selected Measurement' ErrorSolving the 'Set Unit for Selected Measurement' error in the recommender feature.
- How to Enable the Add to Cart Button in the Size RecommenderActivating the 'Add to Cart' button in your store's Size Recommender.
- Range Errors in Recommender: Use Hyphens, Not DashesFix range errors in Recommender by using hyphens instead of dashes.
- How to position the Kiwi size chart when using Swatch KingWhere to place the Kiwi size chart link when the Swatch King app renders your variant options.
- Fix Size Chart Disappearing After Variant or Swatch SelectionFix size charts that disappear after variant changes by enabling Reinject, using stable placement, and validating across variant states.
- Why Don’t I See the “cm/inches” Conversion Button?Troubleshooting steps when the 'cm/inches' conversion button isn't visible.
- How to Separate Flocked Numbers in the Size Chart?Steps to effectively separate flocked numbers in your size chart.
- Why Can't I Add Texts and Symbols to Size Table Cells After Enabling Unit Conversion?Troubleshooting steps when you can't add text or symbols to size table cells in
- Size Chart Missing After Theme UpdateRestoring your missing size chart after a theme update in your store.
- Fixing the Missing (X) Close Button on the Size Chart ModalSteps to restore the missing close button on your size chart modal.
- Why Am I Unable to Edit My Size Chart?Troubleshooting steps when you can't modify your size chart in the app.
- How to Address the 'This App May Not Work as Expected' WarningFixing the 'This App May Not Work as Expected' warning in your store.
- How to Add the Kiwi Block to Another Product Template on ShopifySteps to add the Kiwi Block to a different product template in your Shopify store.
- How to Fix 'Something Went Wrong' Error When Importing CSV for Size Charts in ShopifySolving the 'Something Went Wrong' error during CSV size chart imports in Shopify.
- Troubleshooting Size Chart Placement: Common Questions
- Why does my size chart disappear when variants change?Learn why this happens and when enabling Reinject fixes it.
- “Liquid Doesn’t Support Blocks or Sections” Error in Shopify
- Why Two Size Charts Are Showing on the Same Product
- How can I troubleshoot and ensure size charts display correctly across all products in Staytuned?
- How can I troubleshoot and resolve size chart issues in my Shopify store?
- Size Chart Not Showing When Matched to a Collection? Check If the Collection Is PublishedIf your size chart is assigned to a collection but not appearing on your storefront, the collection itself may not be published. Learn how to fix it in two ways.
- How can I troubleshoot and fix issues with Kiwi Size Chart & Recommender after a theme update?