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What should I do if I have forgotten my password? - IB DP & IGCSE

What to do if you can't remember your password or can't log in.

Courtney Librizzi avatar
Written by Courtney Librizzi
Updated over 2 months ago

Go to the login page (https://app.kognity.com) and request a new one.

  1. Enter your email address (normally your school email address) into the box and click 'Continue'.

  2. Click on β€œForgot password” link as seen below.

    Click on Forgot password link
  3. Enter your email address (normally your school email address) into the box and click on "Send password reset email".

    Password reset window

    You will then receive an email that gives you instructions on how to reset your password.

If you get the message below you are either:

  • Using the wrong email address

  • Using the wrong password

  • Not registered as a user yet

    Login error

The good news is that we can fix all three! Double-check the following:

  • The email address that you are using is the one that you were registered with.

  • If the problem is the password, you can reset it by entering your email address at https://app.kognity.com and requesting a new password.

  • If you still can't log in, please contact us at support@kognity.com and we'll help you get up and running.

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