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Can't connect an Instagram profile
Can't connect an Instagram profile

Did you try to connect your Instagram profile, but no profile appeared in the list? This guide will help you solve it!

Chiara avatar
Written by Chiara
Updated over a week ago

You want to add a new Instagram profile to Kontentino, you click on Add new profile, but no profile appears in the list of profiles to connect? Here are 4 steps to fix this:

1. Check your role on the Facebook page

Make sure you have a sufficient role on the page to which the Instagram profile should be linked. To check this, go to your page > Settings > Page roles (Classic page):

or switch to the profile of the page and then go to Settings > New Pages experience (New page experience):

Alternatively, you can have a Full access role in the Meta Business Suite/Manager.

2. Make sure your Instagram account type is set to Business (not Personal or Creator)

You can only auto-publish content to Business profiles. If you have received an error e-mail saying that your Instagram account is not Business, please go to your native Instagram app and your account > Settings and Privacy > Account type and tools > and select Switch to professional account.

3. Check if your Instagram profile is connected to the Facebook page

Classic page: Go to your Facebook page > Page settings > Instagram:

New page experience: Switch to your page's profile > go to Settings & Privacy > Linked accounts > Instagram:

There might be a small blue window saying Review Connection in that case, the Admin (the person who created the Instagram account) needs to go to the Instagram app on a mobile device to review the connection.

You'll find how to review the connection in this article (step 3).

4. Reauthorize the connection between Kontentino and Facebook

Go to this link: https://www.facebook.com/settings?tab=business_tools or click your profile icon > Settings > Security and login > Business integrations.

If the link doesn't appear like the one below, or if you can't see the option in the settings, it may be because you're viewing Facebook from one of your page profiles. Switch to your personal Facebook profile by clicking on the profile picture (upper-right corner) and selecting your personal profile.

Select "Kontentino" and click on Remove:

(IMPORTANT NOTE: this does not delete any of the posts you have scheduled on your Facebook pages – this only revokes the future usage of Kontentino.)

After this, please go to Kontentino > My Profile > Social Login > and click on "Authorize with one click," and select all the Instagram and Facebook profiles you'd like to manage in Kontentino.

Once the permissions are turned on, please go back to the Calendar > click on the Profile selector/New button on the right > + Add profile > connect your Instagram profile again:

In case the Instagram profiles still do not appear in the list, please contact our support chat for assistance. We'll be happy to help you! 💬

Would you like to add a new Creator or Personal profile, or simply a profile to which you don't want to publish automatically? See how to create and manage blank profiles here.

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