You wanted to add a new Instagram profile to Kontentino, you clicked on Add new profile, but no profile appeared in the list of profiles to connect? Here are 6 steps to fix this:
1. Check your role on the Facebook page
Ensure you have a sufficient role assigned to the page. To check this, switch to the business page → go to Settings → Page setup → Page access (make sure you're listed under People with Facebook access):
Alternatively, you can have a Full access role in the Meta Business Suite/Manager.
2. Make sure your Instagram account type is set to Business or Creator
Kontentino can only auto-publish to Instagram Business or Creator profiles. Personal accounts cannot auto-publish.
To check or switch:
Open your Instagram app.
Tap the three lines in the top right (Settings and activity).
Scroll to the For professionals section → Account type and tools.
If you see the option to Switch to professional account, your account is currently Personal. Tap it to switch to a Business/Creator account.
Tap Next, choose the category that best fits your profile, and finish the setup by selecting Switch to professional account.
✅ If, under For professionals, you see items like Insights, Ads payment, etc., then your profile is already set as a Business account
3. Check and fix the Facebook Page ↔ Instagram connection
Instagram Business accounts must be linked to a Facebook Page, or they will not appear in Kontentino.
In Facebook:
Switch to the Page’s profile
Go to Settings & Privacy → Settings → Linked accounts → Instagram
If you see “Review Connection”
The Admin (creator of the Instagram account) must open Instagram on a mobile device to confirm:
Instagram app → Edit profile → Public business information → Page → Connect or Create → Connect a Facebook page
In Meta Business Suite:
Find the Page in the left upper corner selector
Click on Connect Instagram and follow the instructions
We recommend keeping Pages inside a business portfolio for more stable connection. You can find out more about it here:
If the connection exists, but issues persist
Disconnect the Instagram account from the Page → reconnect it again. You might be asked to review the connection after that. (This often forces Meta to refresh internal permissions.)
Checking the Instagram connection in the Classic page:
If your Facebook page is still in the "Classic" mode, to check the Instagram connection, go to your Facebook page → Page settings → Instagram:
4. Remove the old Kontentino integration from Facebook
Switch to your personal Facebook profile (not the Page)
Open: https://www.facebook.com/settings?tab=business_tools
or
Profile picture → Settings & Privacy → Settings → Your activity and permissions → Business integrationsFind Kontentino
Click Remove
⚠️ Removing the integration does not delete scheduled or published posts. It only resets permissions so you can reconnect cleanly.
5. Reconnect Instagram & Facebook in Kontentino
After removing the Kontentino integration from Facebook, refresh your connection directly in Kontentino:
Go to Kontentino → My Profile → Connections
Click Connect/Refresh next to (any) Instagram profile
Choose the the way to connect (Business portfolio of Page Admin Access)
In the Kontentino is requiring access window, click Edit access, and make sure you have selected and granted all permissions to all listed Facebook pages
(Click Continue as [YourName])
Select the Instagram pages you’d like to manage in Kontentino
Click Add profile
6. Try connecting your Instagram profile again
Once all required conditions for connecting Instagram profiles to Kontentino are met (Steps 1, 2 and 3), and you reauthorized your Facebook connection (Steps 4 and 5), try connecting your Instagram profiles again in the calendar:
On the left side menu find +Create
choose Profile and follow the steps
In case the Instagram profiles still do not appear in the list, please try connecting with Page Admin Access instead of via Business Portfolio. If you would like to understand the connectione better, check our article on Safe connect: How to Connect Your Meta Profiles in Kontentino Using Safe Connect
TIP ✨ Would you like to add a new Instagram Creator or Personal profile, or simply a profile to which you don't want to publish automatically? See how to create and manage blank profiles here.