This help centre article has been written for the Koru Kids Nanny Service for families who currently employ a Koru Kids nanny.
We understand that life moves pretty fast and that your childcare needs may evolve over time. We're always here to help you with any change in circumstances, supporting you with whatever the best next steps may be.
What if I need to change my nanny's working schedule?
We're happy to support any mutually agreed changes to your nanny's contracted hours. There's no need to create a whole new contract - we'll just need you to tell us the new working schedule you've agreed with your nanny and we'll send confirmation via email to you both. Once you've both responded to confirm your acceptance of the changes, we'll update your account and you are free to crack on!
Some things to consider:
If you are reducing your hours to fewer than 9 hours per week, we'll need to apply a surcharge of £1 per hour to your all-inclusive rate. This helps us cover the costs of administrating your arrangement with your nanny.
If the reduction in hours is driven by your nanny's availability, this surcharge won't apply.
My youngest is starting nursery, can my nanny collect both my children instead of just my eldest?
As long as your nanny is happy to take on the extra responsibility, we're happy to support this change. You'll just need to let us know your child's full name and date of birth, and we can then send confirmation via email to you both. Once you've both responded to confirm your acceptance of the changes, we'll update your account and you are free to crack on!
What if I need to give my nanny notice?
If you need to bring the arrangement to an end, it's important that you speak to your nanny as soon as possible. You'll need to provide them with the agreed notice period, but if you can let them know sooner that's great as it will give them more time to find a new role. If you're not sure what your notice period is, you can find this in your employment contract.
We highly recommend that you first provide notice to your nanny either in person or with a phone call. This ensures that all parties understand why the arrangement is coming to an end and can make any final arrangements as necessary. If you need any support in how to have this conversation, don't hesitate to get in touch with our team.
We also encourage you to confirm this with your nanny writing, so that you have a record of when you gave notice. You can find some really helpful guidance on how to provide notice on Acas' website here.
During the notice period, your nanny should work their usual hours. However, if you don't need them to work you also have the option to pay them in lieu. If you decide to pay your nanny in lieu, these hours must not be reported via the timesheet. Do let us know if you would like to pay your nanny in lieu of notice and we can add this to their final payslip.
Once you've confirmed this with your nanny, you can let us know about the end of the arrangement by simply filling in the form via the app. To do this:
Open you app and log in
Go to your 'Home' page
Scroll down to 'Change of plans'
Click on 'I need to end my arrangement'
Complete the form
We'll then be in touch with the next steps to finalise your contract with your nanny.
If you are looking for a new nanny with Koru Kids, you can immediately start browsing new nannies profiles and arranging interviews via your Koru Kids account.
Of course, if you have any questions finalising your nanny's contract you can email us at email@example.com or click the live chat message button to chat to the team.