This help centre article has been written for the Koru Kids nanny service

Most Koru Kids contracts include a minimum of 9 hours a week, on average, during school term-time. We have this policy so our nannies have guaranteed hours during term time and income security. We know it improves job satisfaction and helps build longer lasting relationships.

If you need less childcare and want a minimum of fewer than 9 hours a week in your nanny’s contract, we can still help. You’ll still need to offer at least 3 hours per week and the minimum weekly hours you agree with your nanny will be reflected in their employment contract. You’ll also need to pay an additional £1 an hour. We don’t charge finder's fees and this allows us to give you and your nanny the same level of service and support.

We know childcare needs can also change after you’ve started working with a nanny. If you end up needing less childcare and agree with your nanny (in writing) to reduce their weekly minimum to below 9, that’s okay too. You’ll need to let us know so that we can make sure you’re not billed for extra hours and add the extra £1 per hour - it won’t happen automatically.

How does it work in practice?

  • On the 26th of the month we’ll remind you to approve any outstanding shifts. We also check whether your nanny took any time off

  • If your nanny has worked less than 9 hours (or your contract amount, if lower), we’ll top up your invoice to cover this

The standard term dates for the 2020/2021 academic year are:

The standard term dates for the 2021/2022 academic year are:

What if my nanny is unable to work?

Sometimes nannies are sick or on holiday and cannot work the minimum hours in a month. In these cases, they'll have the opportunity to let us know and we'll adjust your invoice to reflect this. You'll also be able to check this before your final invoice is issued.

We understand that you and your nanny may have come to an alternative arrangement. Please do not hesitate to get in touch if this is going to cause any issues or if you have any questions about how this might work for you and your family. We're happy to talk this through with you and support you in any way we can.

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