If you're a nanny, read our advice for nannies by clicking here.

Our top priorities are to keep our families and nannies safe and healthy, and to help public health authorities fight the spread of the virus. It is essential to follow the official NHS advice.

Is it appropriate for a nanny to go to work at the moment?

Yes. The current Government advice is that a nanny can attend a family's home as long as neither household has someone with symptoms of COVID-19. This applies even if you are not a key worker (sometimes called 'critical' or 'essential' worker). See more details below on how to travel to and work safely in the home.

Read the government's latest advice:
- Guidance for people working in other people's homes - note that this guidance does not directly apply to nannies, but should still be useful as guidance. Koru Kids was involved in the technical working group that developed this guidance.
- Who is allowed to go to work
- Full government plan (specifically references nannies)
- Coronavirus outbreak FAQs: what you can and can't do

From June 1st, nannies will be allowed to look after children from two families (we call this 'nanny sharing'). This is in line with schools and childminders re-opening.

We strongly encourage you to talk to your nanny about their living situation and commute, to make sure that they are following social distancing guidelines. We are also regularly communicating with our nannies about how to stay as safe and healthy as possible.

Travelling to work safely

Wherever possible, nannies should avoid public transport and instead walk, cycle or drive to the family's home. Where public transport is unavoidable, social distancing must be followed. The Government is also recommending (but not requiring) people to wear face coverings on public transport. This is to help prevent the virus spreading in case you have it asymptomatically.

Alternatively, some families are choosing to drive their nanny by car. Other parents who cannot do their jobs without a nanny and whose nannies face longer commutes are planning for their nanny to live in their house temporarily. Many are successfully doing bursts of virtual nannying to support parents to work from home.

How to work safely in the home

Your nanny should socially distance (at least 2m) from members of the household they aren’t caring for as much as possible. This means they aren’t expected to socially distance from the children.

Other recommendations to work safely include:

  • Regularly wash hands, especially on arrival.
  • Regularly clean touched objects and surfaces, for example door handles, kitchen items and toys. Keep internal doors open where possible to minimise contact. Use your normal household cleaning products.
  • Maintain good ventilation, for example keep windows and doors open, or be outside where possible.

It is optional to wear a face covering while working as a nanny, but is it not required by law. The other measures mentioned above are the best ways to manage risk, and you should not rely upon wearing a face covering only. Please note that face coverings should not be used by children under the age of two, or those who may find it difficult to manage them correctly, for example primary age children unassisted, or those with respiratory conditions. If your nanny is considering wearing a face covering at work, we recommend you both read the detailed guidance attached in this article.

It’s important to communicate clearly and regularly with your nanny, to align on expectations about what your nanny must do to manage risk and also what measures you are taking. If either you or your nanny has concerns, it’s important to raise these early.

In an emergency, for example, an accident, fire, or break-in, people do not have to stay 2m apart if it would be unsafe.

Advice on interviewing nannies

We don't think it's appropriate for nannies to visit multiple homes for interviews, so for now you can only arrange phone or video interviews. 

We also advise that you discuss both your own and the nanny’s compliance with previous guidance on social distancing and self-isolation to make sure you're both happy.

How we’re supporting our nannies 

  • We have three trained, experienced teachers on staff (2 primary, 1 secondary) who are available to support nannies with any individual issues
  • Sending our nannies a daily schedule or activity ideas, in addition to any specifics you’ll send their way. You can find them here
  • Giving our nannies tips on how to navigate childcare while the parents are home (it isn’t always straightforward!)
  • Access to a private facebook group of Koru Kids nannies where they can get ideas and support from each other as well as from us
  • Emphasising coronavirus safety to our nannies, including frequent hand washing and social distancing in their non-nanny lives
  • Providing tips on how to do virtual nannying
  • Providing free access to complete CACHE-accredited online training courses

Current training for nannies

All nannies must complete our rigorous online training prior to being introduced to families. This remains unaffected. However, we have temporarily paused our in person First Aid training and have moved this online instead. We also now include a module on Covid-19. We expect to later provide in person 'top-up' training for those affected.

Advice on contracts during the COVID-19 situation

As a result of the current coronavirus situation, many parents are in urgent need of short-term childcare and don't know how long they will need their nanny to work when hiring them. Therefore, we have introduced short term coronavirus contracts to allow families the flexibility the situation demands.

For the time being, all contracts will be short term by default. However, if a family wants to hire a nanny for a longer arrangement (more than 4 weeks) then just let us know and we can use our standard contract.

Here’s a summary of key differences:

  • All short term contracts will have a 24 hour notice period for the first 4 weeks of the arrangement. After 4 weeks the notice period will increase to 1 week, the statutory minimum. Standard contracts have a 2 week probation period, and after this have a 2 week notice.
  • Some of our nannies already have an enhanced DBS check, but some don't. Until recently our standard policy was to automatically process and cover the cost of an enhanced DBS check for every nanny. However, for these short term contracts, we are temporarily making DBS checks optional for a £50 fee. 

Click here for full details on how our short term contracts work.

Advice on updating your search requirements

With schools closed, many of our families’ childcare requirements have changed. To make sure that nannies see exactly what you need, we highly recommend updating your profile and the following key sections:

  • Start Date: you can now tell us more clearly when you need care, and how long for. This will display to nannies.
  • Family Introduction: you can add more details about what sort of care you need right now. This will display to nannies.
  • Select “Allow nannies in my area to find my job and contact me first,” where relevant. This will allow local nannies to find your job description, and apply directly.


Should I pay my nanny if they can't come to work? What if I need to change my arrangement?

Where possible, you should continue to pay your nanny, even if they cannot come to work.

If you need to change your nanny arrangement due to Covid-19, to review your options click here. This includes pausing your arrangement and information on the Coronavirus Job Retention Scheme.

Please talk directly with your nanny at the earliest opportunity, no matter what situation you’re in, so you are all clear on expectations.

What about Statutory Sick Pay (SSP)?

Due to the majority of roles being part-time afternoon work, unfortunately most Koru Kids nannies are not eligible for Statutory Sick Pay (SSP). For more details, click here.

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