If you're a nanny, read our advice for nannies by clicking here.

Our top priorities are to keep our families and nannies safe and healthy, and to help public health authorities fight the spread of the virus. It is essential to follow the official NHS advice.


Am I allowed to have a nanny at the moment?

Yes. As part of their recovery strategy, the Government has advised that a nanny can attend a family’s home as long as neither household has someone with symptoms of Covid-19.

“…paid childcare, for example nannies and childminders, can take place… because these are roles where working from home is not possible. This should enable more working parents to return to work.”

This applies to all households, including those without key workers (sometimes called ‘critical’ or ‘essential' workers).

In all cases, we strongly encourage you to talk to your nanny about their living situation and commute, to make sure that they are following social distancing guidelines. We are also regularly communicating with our nannies about how to stay as safe and healthy as possible throughout this time.

Are nanny shares allowed?

Currently there is no explicit guidance on nanny shares from the Government, as this is a fairly new form of childcare that sits between 1-1 nannying and childminding.

However the Government has advised that childminders (who also look after children from multiple households) are allowed to continue working from 1st June and schools and nurseries will also start reopening in June.

For this reason, we strongly believe that nanny shares are also a permitted form of childcare in line with the current government guidance.

Where can I read the Government’s guidance on nannies?

You can read the Government’s guidance in full here:

How can my nanny travel to work safely?

Wherever possible, nannies should avoid public transport and instead walk, cycle or drive to the family's home. When you're searching for a nanny with us, we'll only show you nannies who live within walking or cycling distance of your home.

If public transport is unavoidable, social distancing must be followed. The law requires people to wear face coverings on public transport. This is to help prevent the virus spreading in case you have it asymptomatically.

Alternatively, some families are choosing to drive their nanny by car. Other parents who cannot do their jobs without a nanny and whose nannies face longer commutes are planning for their nanny to live in their house temporarily. Many are successfully doing bursts of virtual nannying to support parents to work from home.

How can my nanny work safely in my home?

Your nanny should socially distance (stay 2m apart) from members of the household they aren’t caring for as much as possible. This means they aren’t expected to socially distance from the children.

Other recommendations to work safely include:

  • Regularly wash hands, especially on arrival.
  • Regularly clean touched objects and surfaces, for example door handles, kitchen items and toys. Keep internal doors open where possible to minimise contact. Use your normal household cleaning products.
  • Maintain good ventilation, for example keep windows and doors open, or be outside where possible.

It is optional to wear a face covering while working as a nanny, but is it not required by law. The other measures mentioned above are the best ways to manage risk, and you should not rely upon wearing a face covering only.

Please note that face coverings should not be used by children under the age of two, or those who may find it difficult to manage them correctly, for example primary age children unassisted, or those with respiratory conditions. If your nanny is considering wearing a face covering at work, we recommend you both read all of the guidance provided in this article.

It’s important to communicate clearly and regularly with your nanny, to align on expectations about what your nanny must do to manage risk and also what measures you are taking. If either you or your nanny has concerns, it’s important to raise these early.

In an emergency, for example, an accident, fire, or break-in, people do not have to stay 2m apart if it would be unsafe.



Advice on interviewing nannies

If you're not working with a nanny right now but are hoping to hire one, we would recommend arranging phone or video interviews in the first instance as we think it is best for nannies to avoid visiting multiple homes for interviews.

If you do conduct interviews at home you should, wherever possible, maintain social distancing (stay 2m apart) and take particular care to maintain excellent hygiene:
· Regularly wash hands, especially on arrival.
· Regularly clean touched surfaces, for example door handles, and try to keep internal doors open where possible to minimise contact.
· Maintain good ventilation, for example keep windows and doors open, or be outside where possible.
· Disinfect surfaces when a guest uses shared facilities, like bathrooms.

You may also wish to consider the following discussion points with nannies:

- Adherence in recent weeks and in future to latest social distancing, self-isolation and household-isolation advice.
- The work situation in both households e.g. working from home, working in a healthcare setting, commuting by public transport.
- How the nanny will get to work.
- Any symptoms of COVID-19 in either household in the last 14 days.
- Whether anyone in either household is shielding.


How are Koru Kids supporting their nannies?

We think it's incredibly important to continue supporting our nannies who are working during this uncertain time.

  • We have three trained, experienced teachers on staff (2 primary, 1 secondary) who are available to support nannies with any individual issues
  • Our nannies receive daily schedule or activity ideas, in addition to any specifics you’ll send their way. You can find them here
  • We're giving nannies tips on how to navigate childcare while the parents are home (it isn’t always straightforward!)
  • Nannies have access to a private facebook group of other Koru Kids nannies where they can get ideas and support from each other as well as from us
  • We are emphasising coronavirus safety to our nannies, including frequent hand washing and social distancing in their non-nanny lives
  • We're providing tips on how to do virtual nannying for those working remotely
  • All nannies have also been given free access to complete CACHE-accredited online training courses


How are Koru Kids training their nannies?

All nannies must complete our rigorous online training prior to being introduced to families. This remains unaffected.

However, we have temporarily paused our in-person First Aid training and have moved this online instead. We also now include a module on Covid-19. We expect to later provide in-person 'top-up' training for those affected.


How can I update my search requirements to find the right nanny?

With schools closed, many of our families’ childcare requirements have changed. To make sure that nannies see exactly what you need, we highly recommend updating your profile and the following key sections:

  • Update your start date: you can now tell us more clearly when you need care, and how long for. This will display to nannies.
  • Write a job description: you can add more details about what sort of care you need right now. This will display to nannies.
  • Make your job visible to nannies: select 'Post my job to nanny job board' on your job details. This will allow local nannies to find your job description, and apply directly.

If you've signed up with us already, you can update your requirements by logging into your account. Just click the icon in the top right-hand corner and click 'Your job details'.

Further advice for existing families with a Koru Kids nanny

Should I pay my nanny if they can't come to work? What if I need to change my arrangement?

Where possible, you should continue to pay your nanny, even if they cannot come to work.

If you need to change your nanny arrangement due to Covid-19, to review your options click here. This includes pausing your arrangement and information on the Coronavirus Job Retention Scheme.

Please talk directly with your nanny at the earliest opportunity, no matter what situation you’re in, so you are all clear on expectations. If you need any advice you can call us on 0208 050 5678 or email care@korukids.co.uk.


What about Statutory Sick Pay (SSP)?

Due to the majority of roles being part-time, unfortunately most Koru Kids nannies are not eligible for Statutory Sick Pay (SSP).

However, if your nanny needs to take time off due to sickness, please get in touch with our team and we'll be happy to advise you further on this.

You can read more about sick pay here.

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