Our top priorities are to keep our families and nannies safe and healthy, and to help public health authorities fight the spread of the virus. It is essential to follow the official NHS advice.

If you're a parent and want to get advice about how COVID-19 affects you, click here.

Can nannies work at the moment?

Yes, as long as neither household has someone with symptoms of COVID-19 or has been asked to self-isolate.

Click here for more detailed guidance, including examples of when you can't work in your family's home and what steps to take if this happens.

Travelling to work safely

Wherever possible, nannies should avoid public transport and instead walk, cycle or drive to the family's home. Where public transport is unavoidable, social distancing must be followed. The law requires people to wear face coverings on public transport. This is to help prevent the virus spreading in case you have it asymptomatically.

Alternatively, some families are choosing to drive their nanny by car. Other parents who cannot do their jobs without a nanny and whose nannies face longer commutes are planning for their nanny to live in their house temporarily. Many are successfully doing bursts of virtual nannying to support parents to work from home.

How to work safely in the home

You should socially distance (stay 2m apart) from members of the household that you aren’t caring for as much as possible. This means you aren’t expected to socially distance from the children.

Other recommendations to work safely include:

  • Regularly wash hands for at least 20 seconds, especially on arrival.
  • Regularly clean touched objects and surfaces, for example door handles, kitchen items and toys. Use your normal household cleaning products.
  • Keep internal doors open where possible to minimise contact.
  • Maintain good ventilation, for example keep windows and doors open, or be outside where possible.

It is optional to wear a face covering while working as a nanny, but is it not required by law. The other measures mentioned above are the best ways to manage risk, and you should not rely upon wearing a face covering only. Please note that face coverings should not be used by children under the age of two, or those who may find it difficult to manage them correctly, for example primary age children unassisted, or those with respiratory conditions. If you are considering wearing a face covering at work, we recommend you read the detailed guidance attached in this article.

It’s important to communicate clearly and regularly with your family, to align on expectations about what you must do to manage risk and also what measures the family are taking. If either of you have concerns, it’s important to raise these early.

In an emergency, for example, an accident, fire, or break-in, people do not have to stay 2m apart if it would be unsafe.

If you or anyone you live with experiences symptoms, however mild, do not go to work. Tell the family and self-isolate for 10 days (if you have symptoms) or self-isolate for 14 days (if someone in your household has symptoms).

People with symptoms should get a test, if it comes back negative you can stop self-isolating.

Advice on interviewing

If you are meeting a family in their home, you should, wherever possible, maintain social distancing (stay 2m apart) and take particular care to maintain excellent hygiene:
· Regularly wash hands, especially on arrival.
· Regularly clean touched surfaces, for example door handles, and try to keep internal doors open where possible to minimise contact.
· Maintain good ventilation, for example keep windows and doors open, or be outside where possible.
· Disinfect surfaces when a guest uses shared facilities, like bathrooms.

How we’re supporting our nannies 

  • We have three trained, experienced teachers on staff (2 primary, 1 secondary) who are available to support nannies with any individual issues
  • Sending our nannies weekly schedules or activity ideas, you can also find them here
  • Giving our nannies tips on how to navigate childcare while the parents are home (it isn’t always straightforward!)
  • Access to a private facebook group of Koru Kids nannies where they can get ideas and support from each other as well as from us
  • Emphasising coronavirus safety to our nannies, including frequent hand washing and social distancing in their non-nanny lives
  • Providing tips on how to do virtual nannying
  • Free CACHE- and NCFE-accredited online training courses

Advice on updating your search requirements

To help us with your search and to increase your chances of finding a role, we strongly recommend keeping your availability up to date and responding quickly to families if they message you. 

We have recently changed how we display your availability to families, so if you have not updated this recently then your availability may not be shown. To update your availability, login to your dashboard, click the icon in the top right and select 'Your Availability'. You can also pause your search at any time.


Will I get paid if I'm not going to work due to COVID-19?

• If you can’t go to work because the family’s household is self-isolating, the family should continue to pay for your usual working hours.

We strongly recommend you talk to your family and agree upfront how many hours will be submitted.

• If you can't go to work because you are self-isolating, you may be eligible to receive Statutory Sick Pay (you need to earn on average at least £120 per week to be eligible), this will not apply if you are quarantining after returning from abroad.

If you are not eligible for statutory sick pay, the family may agree to continue paying your usual working hours, although they are not obliged to. We strongly recommend you discuss this with your family as early as possible.

• If you should go to work but decide not to, you will need to take this as unpaid leave.

We understand this might be an awkward conversation to have with your family, especially at this difficult time. So we've put some tips together that you can find here.

What about travelling abroad?

If you are planning to travel outside of the UK you should talk to your family as soon as possible, ideally before you book anything.

If you are required to self-isolate on your return to the UK then the length of your trip and your isolation period could mean you are not working for your family for a long time which may leave them struggling to meet their childcare needs.

If you are required to self-isolate on your return to the UK you will not be able to work and it is unlikely your family will want to pay you and you will not be eligible for statutory sick pay.

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