Returns & Refunds Policy (Wholesale Orders)
1. Returns Due to Change of Mind
In consideration of the nature of wholesale transactions, returns or refunds due to a change of mind are not eligible.
2. Order Inspection & Reporting
Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. If you have any questions or concerns regarding your order, please contact us at support@kpophero.com.
3. Damages During Shipping
If the product is believed to have been damaged during shipping, compensation and resolution will be processed through the relevant carrier’s insurance coverage. Therefore, we kindly ask that you provide us with photographic evidence or other relevant documentation to support your claim.
4. Cosmetic Damage on Packaging
Minor scratches on the outer packaging are designed to protect the contents inside and do not qualify as valid grounds for return or exchange.
5. Product Functionality Testing (e.g., Light Sticks)
Occasionally, light sticks or other merchandise may not function properly. We kindly ask for your understanding that it is not possible for us to pre-test the functionality of all items prior to shipment. However, if you wish, you may request a functionality test before shipping. Please note that in such cases, the original seal may be removed or damaged.
6. Incorrect or Missing Items (Seller’s Fault)
If an item, any of its components, or an incorrect product is delivered due to an error attributable to us, we shall assume full responsibility and ensure that the missing or incorrect product or components are reshipped at no additional cost to the customer.
7. Manufacturer’s Fault (Missing or Defective Components)
In cases where components are missing or defective due to a manufacturer’s fault, it is generally considered standard practice for the final seller to assume responsibility. Should the manufacturer provide any follow-up action or resolution, we will update you accordingly.