Questions From Agents
What is CORE Home?
CORE Home provides your consumers with a single interface experience for any stage of their home buying or selling process - ultimately helping YOU build clients for life.
What does the CORE Home application include?
btPRO includes a consumer-facing, mobile platform that you can provide to your clients, creating a single unified and intuitive experience across home search; transaction services, including mortgage, title & escrow; homeowners insurance; moving-related services, and home management.
Is CORE Home an app or a website?
It's both! The CORE Home mobile app is a consumer-facing application that provides your contacts with access to their personal homeowner experience through their mobile device or through a web experience.
Where does the information my contacts see come from?
The information on the CORE Home website page or mobile app comes from the Address, Market Report, and Search Alert information of btPRO.
Please Note: CORE Home uses the contact record address on a btPRO lead profile and not the valuation address field.
Where can I find my personalized share link?
This share link can be copied by clicking on your name at the top right corner of btPRO, and then clicking on the app hyperlink.
How are contacts assigned to Agents in CORE Home?
Using an Agent’s personal Share Link
Your individual share link is the best method to share your app with contacts directly.
Contacts clicking on this link will be directed to the Apple Google Play App store to download. This ensures you are the Agent selected when your contact signs up for CORE Home.
Not using an Agent’s personal Share Link
If your Client signs up for CORE Home without using your personal share link and goes to the Apple or Google Play app store directly, they will not be able to access their individual homeowner experience.
They will be alerted that they can access this app by invite only.
What happens to my access if I leave my brokerage or team?
The app is tied to the btPRO account you are part of. If you're removed from btPRO, you will no longer have access to share CORE Home with your contacts.
Is there a separate Agent login/experience?
The agent experience is entirely within the btPRO account which is accessible in both a web and app format. CORE Home is designed for consumer login only.
Where do I see chat messages sent?
Chat messages can be seen from the Contact Record in your btPRO account.
Where do my contacts see chat messages I send them?
Clients will be able to access chat messages within the Chat section of the app (one of the main buttons on the bottom navigation bar)
What kind of notifications do I receive when a contact messages me?
A push notification will be received on your phone if you have the btPRO app downloaded and notifications enabled. Text messages and email notifications can also be enabled through btPRO settings.
Questions From Consumers
This isn’t my home, how do I update the address?
As the Agent, you can update the lead's home address in their Contact Profile in btPRO.
However, the lead can change their own address as well! Just provide them with the following directions:
Select the Navigation Bar Menu (Three horizontal lines at the top left of the app). Select 'Profile', then choose 'Home Address'.
I don’t own a home, why am I being asked for this?
The My Home section has several features designed to help you with different parts of home ownership such as tracking how much your home is worth, or how much equity you have. If you do not have an address, you may still use the majority of the features in the app without that information.
How is the 'My Home' estimate determined?
The ‘My Home’ Valuation is based on data pulled from several publicly available sources and analyzed through an artificial intelligence algorithm. Sources used include:
Tax Assessor Records
Historical Sold Data
Neighborhood Market Listings Information
Comparable Property Listings and Sold Data
What is a confidence score?
The confidence score is our level of comfort with the accuracy of the estimate. This is based on several factors, such as how many data points were analyzed and how recently the data was collected.
My estimate seems off, why would that be?
The estimate is not meant to replace a full appraisal, and may not fully reflect recent changes to your home or market. For an in-depth analysis, contact your Agent.
Where do the home details come from?
Home details come from Multiple Listing Service (MLS) data as well as public records.
My home details look wrong, how can I update them?
Select your Home Address. This will take you to the 'Home Details' page. Underneath the bedrooms, bathrooms and Sqft, select 'Something looks off?' Edit this info line. You can also select any of the pencil icons to go to the Edit Property Details page. Once you’ve made the relevant changes, hit 'Save' to return back to the Home Details page.
Where did this information come from?
This information is provided from publicly available property records. Alternatively, you may also add this information into the app directly.
I have multiple mortgage options, can I track each?
Yes, select the '+' symbol next to 'Loan Details' to expand the menu. Select the '+' symbol next to 'Add New Loan' to add another loan, and hit 'Save' when the relevant information has been entered.
How do I edit this information?
Select the '+' symbol next to 'Loan Details' to expand the menu. Select the pencil icon next to 'Edit Loans' to change the loan information, and hit 'Save' when the changes have been entered.
How do I remove this information?
Select the '+' symbol next to 'Loan Details' to expand the menu. Select the pencil symbol next to 'Edit Loans' and then select 'Delete Loan'. A prompt will appear to confirm or cancel, select 'Confirm' to continue deleting your loan information.
Why isn’t my insurance information showing?
Insurance data is not publicly available, so cannot automatically be added like mortgage data. However, we’ve offered the ability to add your insurance information so you can track that inside the My Home section.
I have multiple insurance options, can I track each?
Yes, select the + symbol next to Policy Details to expand the menu. Select the + symbol next to Add New Policy to add another policy, and hit Save when the relevant information has been entered.
How do I start a new transaction?
Start your transaction by entering the address of your new home, opened escrow date, and the estimated closing date at the top of the page.
TIP: Activating a new transaction also activates a new Move!
What are“ contingency removal dates” and why should I add them?
Contingency removal dates are contractual dates outlined in the purchase agreement specifying when the buyer will remove contingencies and commit to closing. These are critical to track closely because if the buyer backs out of a deal after contingencies are removed, they can lose their deposit. In addition, the seller has right to submit a “notice to perform” and potentially cancel escrow if these dates aren’t met when outlined.
Three common contingencies can be tracked here: inspection contingency, appraisal contingency, and loan contingency. The contractual due dates for each can be added & edited for your transaction by clicking “Add & track contingency removal dates” under the tracker.
Can I change my address or dates after I started tracking my transaction?
Yes, you can edit your address, offer accepted date, and estimated closing date by clicking on the pencil icons next to each item on the Transaction tracker.
Can I add or remove steps?
No, the steps in the tracker are based on typical transaction milestones to help highlight where the team is currently focused. You might have more or fewer steps depending on your unique transaction experience. The option to reach out to your Agent for an update is always present.
I have a question about the steps on the tracker. Where do I find the answer?
Request an update from your agent by clicking the “request update” from the Transaction page.
What happens on/after my transaction’s estimated closing date?
You will be taken to your updated My Home page, and the home address will automatically update to the one from your transaction. The Transaction page will reset for future visits.
How do I cancel my transaction?
You can cancel your transaction tracker at any time by toggling “OPEN” at the top of the page to off. You will be asked to confirm if you would like to deactivate the tracker.
How do I start a new move?
Moves are automatically started when you enter a new transaction to track. Moves can also be started without opening a transaction by navigating to the “Move” page and entering the address and move date for the move.
Can I see previous moves?
Yes, past moves can be reviewed in the Move drop-down from the navigation bar. You can also delete them in the same place if you choose.
Does my move need to be planned a certain time in advance to use the tracker?
No, you can use the tracker to plan a move no matter how soon or far away it is! The tracker will adjust the timeline of your checklist accordingly.
Do I have to complete the steps in the order they are presented on the tracker?
No, you can skip ahead and check items off no matter the order you do them in. The dates are suggestions based on the average move.
Why should I reach out to my agent about quotes, questions, and referrals?
Your agent is your local expert regarding all things homeownership. They are an excellent resource for any questions you have when working with local offices, vendors, and other resources you might need during this transitional period.
Can I have multiple moving inventory documents?
Only one moving inventory document can be tied to a move. If you have multiple moves, you can have a moving inventory document for each.
How do I end a move?
Moves will automatically be turned off once the “Move Date” has been reached. Moves can be manually turned off by clicking the “Open” toggle and deactivating the tracker. Once the move is turned off automatically/manually, it will show in your “Past moves.”
Do I need to complete a transaction or move to track my home maintenance?
No, the maintenance tracker is always available to use and is based on seasonal needs and the current month. If you are a future homeowner this page can help you plan for what to expect.
Can I add items to the checklist?
Not at this time. The provided list is based on common items that should be done during each season.
Why are some items on the list in more than one season? What happens if I check these items off?
Some items, like changing the filters on your HVAC system or changing the batteries in your smoke detectors, are recommended to be done more than once per year. If you check the item off in one season, the previous date completed will show in the next so that you can keep track of the last time it was done.
Why should I reach out to my agent about quotes, questions, and referrals?
Your agent is your local expert regarding all things homeownership. They are an excellent resource for any questions you have when working with local offices, vendors, and other resources you might need while completing maintenance on your home.
How is my average annual maintenance cost calculated?
Your home estimate (if available) is used to calculate how much you can expect to spend on home maintenance annually based on the fact that the average homeowner spends 1-4% of their home’s value each year.
How do I remove a saved home?
Click the white heart-shaped symbol at the top right of the listing image to remove the home from your saved properties.
Common Issues
My client doesn’t see me listed as their Agent.
If your client has already downloaded the app and selected their Agent, sending a new personalized share link will not override their original selection.
My client is getting a blank screen when trying to register.
If the client is using an Android device, have them clear the app cache by holding down on the app icon for a few seconds, and selecting the 'App Info' pop up. Select 'Storage & Cache' and after that, select 'Delete Storage' and 'Confirm'.
What this does is remove any previous data that is in the App giving you a clean slate when you open the app next, which should resolve your issue.
If the client is using an Apple device, have them delete the app and redownload.
My client is not seeing search results.
The search experience is tied to MLS areas registered to your brokerage, if your client is searching outside of these areas they will not receive any search results.
If your client is searching for a specific address, the search results will only include Active listings (not sold).
The My Home data is not accurate.
There are a variety of data points, such as public records, home features, and market information analyzed to determine the Home Estimate.
The My Home Valuation is an AI-led process. Inside Real Estate provides a confidence score that analyzes the underlying data used for the valuation to state the degree of confidence in its accuracy. The higher the confidence score, the better the likelihood of an accurate valuation. However, sometimes the data provided can be outdated, especially if the homeowner has made changes to the property since the last time it was listed or sold. This is a great opportunity for you, as the Agent, to position yourself as an expert in assessing the property and providing your client with an accurate representation of their home value.
Your client can adjust their Home Details as follows:
Select 'Home Address'. This will take you to the 'Home Details' page. Underneath the bedrooms, bathrooms, and Sqft, select 'Something looks off?' Edit this info line. Once you’ve made the relevant changes, hit 'Save' to return back to the Home Details page.
Have questions? Please reach out to PRO Support via the blue chat bubble to the right or by emailing prosupport@insiderealestate.com!
(Keywords: CORE Home, homeownership solution)