If you are on the Landlord Law website - on most pages, if you look to the bottom right of the screen, you will see a round green button with a white chat logo. In fact you should be able to see it now.
If you click this button you will bring up the Landlord Law messenger system.
You may also find, when you first go to Landlord Law, that it will send out a number of 'bot' messages. These are there to help you and contain answers to standard questions (to save your time and ours!).
The green button service should be used if you want to contact us. For example:
If you have a question about our service
If you are having problems with a purchase
If you are a member and have an issue about your membership.
We prefer people to use this messenger system to contact us rather than send an email, as emails often get lost.
Using the Green Button service
When you click the button this will open up the messenger box which will look like this:
The 'Find an answer yourself' box is now headed 'Search for help' and you can use it to find one of our many help articles (like this one).
If this does not help, you can start or continue a conversation with us by clicking one of the links in the top white box.
In most cases, you will get a reply fairly quickly although it may take longer out of office hours. Sometimes also we may not respond for a while as we may be doing other work - but in most cases, we WILL respond.
However, note that we do not reply to advertising messages, requests for us to publish posts, link exchanges or the like.
When you have finished you can close the box (eg if it is getting in your way) by clicking the white down arrow below the box (see picture below) or sometimes you will need to click an X at the top of the box.
If you would like a demonstration of the system, click the button below - you will need to wait for the popup boxes to show.