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This article will help you troubleshoot the most common issues that occur when trying to log into the Portal. Before diving in, be sure to review How to log in to the Portal.

As always, don't hesitate to reach out to us directly at schoolsupport@newvisions.org for assistance.

If you see this error message it is usually because your principal or administrator has not yet created an account for you.

You'll need to reach out to your principal, who will need to follow the steps in this article to provision an account for you.

This error means that you have a Portal account, but your administrator has not assigned you an access level. You'll need to reach out to the Portal administrator who manages your account. We can direct you to the appropriate administrator if you email us at schoolsupport@newvisions.org with your name, job title, organization, and email address.

If you see a blank screen after successfully authenticating, it's usually because you are trying to login to the Portal on an unsupported browser, or and older version of Google Chrome. For the best user experience, you'll want to access the Portal from a Google Chrome web browser - version 57 or greater.

Follow these steps to update or install the latest Google Chrome browser.