Would you like to choose a different tariff? Have you moved or changed your name? Have you noticed that there’s incorrect information about your pet on the insurance certificate? Or did you accidentally choose the wrong start date?
No matter what change you’d like to make – our team is happy to help 🤩
The fastest way to reach us is via the chat in the app or on our website:
In the chat, select “I’m a customer” and then “Change or cancel contract 📃”.
There, you can select the change you’d like to make, get the relevant information, be connected with the right team member, or submit a ticket.
Not using our chat? No problem!
Just send us an email at support@lassie.de with your change request. Please don’t forget to include your policy number so we can find your details quickly 😇