Would you like to choose a different tariff? Have you moved or changed your name? Have you noticed that there’s incorrect information about your pet on the insurance certificate? Or did you accidentally choose the wrong start date?
No matter what change you’d like to make – our team is happy to help 🤩
Change it yourself in the app
Currently it is possible to change the following information about the insurance in the Lassie app:
Your own name - please provide evidence of your name change, such as a certificate of name change, a marriage certificate, or an ID document.
Your address - no evidence needed.
Your phone number - no evidence needed.
Your pet's castration/neuter status - we will require a picture or PDF of the surgery invoice if they've been castrated or neutered.
Your cat's indoor/outdoor access - no evidence needed.
Change your own information
Go to the "Profile" tab, scroll down to "Settings" then select "Your details".
Click the pen icon to make changes.
Change your pet's information
Go to the "insurance" tab, tap "View details" on the policy, then go to "About".
Click the pen icon to make changes.
You can also do the same from the "Policy" page in the app - just make sure that you select the pet profile that has an active insurance policy for the changes to apply to your insurance.
Don't use the app? Need to make a different change? Submit a ticket!
How to submit a ticket
You can submit a ticket via the app, or via the button "Versicherung aktualisieren" on this page: https://de.lassie.co/kontaktmoeglichkeiten
Alternatively, you can reach us quickly via the chat in the app or on our website:
In the chat, simply type your request to get routed to the right place.
There, you can select the change you’d like to make, get the relevant information, be connected with the right team member, or submit a ticket.
Not using our chat or our app? No problem!
Just email us at support@lassie.de with your change request. Please don’t forget to include your policy number so we can find your details quickly 😇
Please note that requests that come via email may take a couple of days to process. It's much faster to use the self-service, ticket, or chat options.