General Opening Hours
We are here for you Monday to Saturday, from 8 AM to 10 PM.
We are closed on Sundays and national public holidays. Berlin public holidays may have limited opening hours.
ℹ️ Please check the chat via our website or Lassie app for up-to-date holiday availability.
How to Reach Us
💬 Chat – The fastest way to get support
You can reach us via chat in the Lassie app or on our website. This is the quickest and easiest way to contact our service team—we typically respond within one minute or less!
The app chat is directly linked to your insurance, allowing us to:
Quickly make changes to your policy on your request
Check the status of claims
Troubleshoot app-related issues
The website chat provides the same fast response times as the app. 🤗
📧 Email Support
You’re welcome to email us anytime at support@lassie.de, and we’ll respond as soon as possible—our goal is to get back to you within 24 hours.
📞 Phone Support
If you are interested in purchasing insurance and have questions, you can arrange an appointment with our team—we're happy to assist!
If you need to speak with a customer service or claims agent, please contact us via chat, and we will provide you with the next steps.