Have you found that some information about your pet is incorrect and needs updating? Contact our customer service team, let us know what needs to be changed, and we'll take care of it.
Would you like to change your plan, your reimbursement rate or your preventive budget? Contact our customer service team as well.
During the year, this change is possible if your pet is in good health, with no ongoing claim, and on presentation of a certificate of good health from your veterinarian. Otherwise, it takes effect at your renewal, with no certificate required.
The easiest way is to message us via the app chat: we can see your contract directly in our system and help you.
Feel free to reach out via the chat on your Lassie app and our website www.lassie.fr, or by email at contact@lassie.fr if you have any questions. 🐶🐱💙🐾