Also known as direct claims, at your explicit request, Lassie offers direct billing with your veterinarian. This means that instead of you paying the invoice upfront, your veterinarian sends the invoice directly to Lassie, and we send the reimbursement to the vet.
To use direct claims:
Speak with your veterinary clinic in advance and confirm if they offer this option.
When submitting the claim, your vet should include:
the veterinary invoice with a breakdown of treatment provided.
any other required documents, such as the patient history
Your veterinarian can find more detailed instructions about the process on our website.
What if my vet does not agree to direct claims?
If your veterinarian does not offer direct claims, you will need to pay the invoice upfront.
After paying, you can easily submit your claim through the Lassie app:
Write a description of your vet visit, including any helpful information such as when symptoms started, or the vet's diagnosis.
Upload a photo or digital copy of the veterinary invoice.
Attach any additional documents that may be required.
We will process your claim as quickly as possible to reimburse you.
Required documents for claim processing:
To ensure fast processing of your claim, make sure you submit all necessary documents. These usually include:
The veterinary invoice(s)
Any supporting medical documents requested by Lassie (e.g., your pet's medical history)
You can find more detailed guidance for quick claims processing here: