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Do I need to keep up with routine care?

Yes, and it can affect your ability to claim if you don't. Lassie's policy requires you to keep up with your pet's routine care as a condition of cover.

This includes:

  • An annual health and dental check-up

  • Vaccinations kept up to date following your vet's guidance. For dogs this must include distemper, hepatitis, parvovirus, and leptospirosis. For cats, feline infectious enteritis, feline leukaemia, and cat flu as a minimum.

Any illness that could have been prevented by vaccination won't be covered. More broadly, if your pet develops a condition that could have been avoided, or is made worse, because routine care wasn't kept up, Lassie may reduce or refuse a claim payout.

You also need to act promptly if your pet shows signs of illness or injury. The policy requires you to see a vet as soon as possible and follow their recommended treatment plan.

Delaying treatment that leads to further complications won't be covered.

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