On Value Adding Centers (VACs) equipped with a touch screen, you can use a Management Card to access the Change Balance operation directly at the VAC Kiosk.
You can use the Change Balance feature to adjust the balance of a user's Laundry Card.
Note: This feature is only available on VACs that use a 2nd Generation "VAC4" control board (this will be a VAC control board that is black in colour)
1st Generation "VAC3" control boards (green/blue in colour) do not have this functionality:
Deducting Value from a Laundry Card - Change Balance Operation
You will need the following, in order to complete a Change Balance operation:
A VAC kiosk equipped with a touch screen
A Management Card, and the Full Access PIN for it
The physical user's Laundry Card that you want to change the balance of
Step 1: Access the VAC's Management Menu
Place your Management card into the VAC card holder and enter the full access PIN for that management card (only the Full Access PIN can carryout a Change Balance operation):
Step 2: Access the Balance and Usage Menu
Depending on your VAC's software version, you'll see 2 different buttons that will get you to the Balance and Usage menu for a Laundry Card:
Previous VAC Software versions:
Select the Add/Change Balance option from the Management screen:
Current VAC Software versions:
Select the Balance and Usage option from the Management screen:
Note: If you've used the Limited Access PIN, instead of the Full Access PIN, you will NOT see the Add/Change Balance option.
If you are using the Full Access PIN, and you still do not see the Balance and Usage option, contact our technical support team
Step 3: Access the Change Balance operation menu
The VAC will ask you to remove the Management card, and replace it with the user's Laundry Card that you want to change the balance of:
Once the system detects the user's Laundry Card, it will display the User Card Management screen.
Select the Change Balance option from this screen:
Step 4: Carryout the Change Balance Operation
On the following screen, enter the new balance you want this Laundry Card to have, then click the Change Balance button to carryout the request:
Once you've clicked the Change Balance button, the system will update the balance of this card, display a message saying "Balance Changed!", and then it will return to the same change balance screen;
however you will see that the Balance field will now be showing the updated balance of this card:
From here, you can simply remove the user's Laundry Card to return the VAC to it's home/idle screen.
Adding Value to a Laundry Card
To add value to a Laundry Card, you can also create a remote add value request via the LaundroPortal.
The following steps will show you how to add value to a Laundry Card using a VAC equipped with a touch screen.
You will need the following, in order to complete an Add Value operation at the VAC:
A VAC kiosk equipped with a touch screen
A Management Card, and the Full Access PIN for it
The physical user's Laundry Card that you want to add the balance too
Step 1: Access the VAC's Management Menu
Place your Management card into the VAC card holder and enter the full access PIN for that management card (only the Full Access PIN can carryout an Add Value operation):
Step 2: Access the Balance and Usage Menu
Depending on your VAC's software version, you'll see 2 different buttons that will get you to the Balance and Usage menu for a Laundry Card:
Previous VAC Software versions:
Select the Add/Change Balance option from the Management screen:
Current VAC Software versions:
Select the Balance and Usage option from the Management screen:
Note: If you've used the Limited Access PIN, instead of the Full Access PIN, you will NOT see the Add/Change Balance option.
If you are using the Full Access PIN, and you still do not see the Balance and Usage option, contact our technical support team
Step 3: Access the Add Value operation menu
The VAC will ask you to remove the Management card, and replace it with the user's Laundry Card that you want to add value to:
Once the system detects the user's Laundry Card, it will display the User Card Management screen.
Select the Add Value option from this screen:
Step 4: Carryout the Add Value Operation
On the following screen, enter the value you'd like to add to the Laundry Card's current balance, then click the Add Value button to carryout the request:
Once you've clicked the Add Value button, the system will update the balance of this card, display a confirmation message, and then return to the same Add Value To Card screen;
however you will see that the Balance field will now be showing the updated balance of this card.
From here, you can simply remove the user's Laundry Card to return the VAC to it's home/idle screen.