At Lazo, we know that waiting can feel frustrating, especially when you're unsure of what’s going on. If you've assigned a mission to a Checker and haven't seen any progress, don’t worry! We’ve got a clear process to help you out.
🕰️ Step 1: Give It a Little More Time
Checkers have up to 5 days to complete a mission. This timeframe allows them to complete the task properly while accounting for any unforeseen circumstances. If your Checker has been inactive for less than 24 hours, we recommend giving it a bit more time before taking further action.
👉 However, if your Checker remains inactive for 1 to 3 days, feel free to reach out to us at support@getlazo.app. Our support team will check in on the situation and assist you right away.
🚩 Step 2: Mark the Mission as Failed
If your Checker stays inactive beyond 3 days, you have the option to mark the mission as failed directly from your mission dashboard. This action notifies our team and helps us step in to resolve the issue.
Note that when you mark the mission as failed, the conversation will be locked, meaning you won’t be able to reach out to your Checker, and they won’t be able to contact you either.
🔍 Step 3: Our Team Steps In
Once you've marked the mission as failed, our team will investigate the situation. We'll reach out to the Checker if needed, understand what went wrong, and take the necessary steps to ensure it doesn’t happen again.
💸 Step 4: Refund or Extra Time for a New Mission
We value your trust, and if your mission can't be completed due to Checker inactivity, we've got you covered. Depending on the situation, we’ll either:
Refund your payment 💰 if the mission was never initiated.
Offer extra time or assign a new Checker 🕒 if you prefer to give it another shot.
Our goal is to make sure you’re always satisfied with your experience at Lazo. So don’t hesitate to reach out if you have any doubts — we’re here to help! ❤️