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An Event form isn't appearing on my device.
An Event form isn't appearing on my device.

Learn how Events are assigned by administrators to mobile app users.

Mike Pauer avatar
Written by Mike Pauer
Updated over 5 years ago

When you log into the mobile app, you will see a list of Events. Administrators assign Events to individual users' devices. If you don't see an event on your device, first contact your organization's administrator to make sure you have proper access. 

If you are an administrator, you sure you have granted access to the appropriate users following the instructions here: https://leadliaison.atlassian.net/wiki/spaces/LL/pages/18931801/GoExhibit#GoExhibit-Invitations

If you still don't see the event, check this list of common reasons Events don't appear on devices:

  • The Archive Date has passed; adjust in the Event form properties.

  • The administrator did not click Save and Exit when creating this form; this button pushes the form to users with access.

  • Your device is offline or access to our server is block; enable/disable wifi or try different network settings and tap the refresh icon in the top-right corner of the Event screen on the mobile app.

  • Your device didn't receive the push notification; tap the refresh icon in the top-right corner of the Event screen on the mobile app.

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