A late payment fee is applied to your account if your monthly instalment has not been paid on your due date. The late payment fee will be visible on the Payment Overview on your Raylo Account if you have missed a payment.

You can avoid this fee by ensuring your monthly payment is made on the due date.

You can change your payment due date to align with your finances. Find out more about how to change this here.

If you cannot avoid missing a payment, you should contact us using the contact details below as soon as possible.

Contact us on:

Live chat here

Telephone: 0333 050 9541