All Collections
Payments
Making and managing payments
Make a paymentHow to make a payment if my direct debit was unsuccessful.
How do I change my Direct Debit date?Easily adjust the date of your monthly subscription payment
How do I update my payment details?Easily update the bank account linked to your Raylo payments
Where can I see my payment history?Get a list of all your monthly subscription payments.
Do you charge a late payment fee?
How much is my monthly instalment amount?Find out how much you're paying us each month.
What happens if I miss a hire payment?Find out what happens when a hire payment is missed
The Direct Debit GuaranteeUnderstand how your Raylo payments are protected.
Why do I have to set up a Direct Debit?It's the only way to join Raylo.
Why hasn't my Direct Debit gone out this month?Understand why a payment wasn't made.
Managing Repair Charge payments
I am in arrears, do you offer a payment plan to clear this?How we can help clear your arrears
I am experiencing financial difficulties, what are my options?We're here to help