If you have been assigned a complaint acknowledgement task, mark the task as complete and assign an investigation task by following the steps below:
On your task list, locate the task then click View.
On the Complaint Acknowledgement Task: Acknowledgement Details window, enter the Complaint Acknowledgement Date and Comments.
From the drop-down, choose the user or group to assign the Schedule Investigation Task.
If required, amend the due date.
Note: The due date will pre-populate to two weeks after receipt of the acknowledgement task.Click Schedule Task.
Note: The task will now appear in the users or groups task list.
Tip: Learn how to complete the investigation task here>