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Assign complaint acknowledgement task

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Written by Huzayfah Patel

To assign the task of acknowledging the complaint to a user or group:

  1. Add a complaint.

  2. On the Schedule Workflow: Complaint Record pop-up, click Create Task and Assign.

  3. From the drop-down, select the user or group to assign the task.

  4. If required, amend the due date.
    ​Note: The due date will pre-populate to be three days after the receipt of the complaint.

  5. Click Save.
    ​Note: The system will send an email notification and assign a task to the user or group.

  6. If required, complete the complaint acknowledgement and assign an investigation task.

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