The software allows you to centralise your complaints process and follow the lifespan of a complaint from the initial reporting through to the outcome. It also provides valuable reporting tools.
To create a complaint, follow the steps below:
On the home page, click the Modules drop-down.
Click Complaints then click +Add.
Populate the fields with the complaint details.
Note: If you select yes on the Is Potential PII Claim? drop down, the system will automatically create a new record in the PII Claims Module.Click Save.
Tip: Once you have added a complaint, you can assign a complaint acknowledgement task.