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Customer Success Newsletter - May 2026

Written by Lindsey Samways
CS Newsletter

Welcome to your Access Legal Compliance newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Access Legal Compliance system refresh

We're excited to share that on May 18th, we're releasing the first phase of a refreshed design for Legal Compliance - shaped by your feedback.

The update covers the Homepage, File Audits, Complaints, PII Claims, and Breach Reporting, delivering a cleaner, more modern interface with improved navigation and better task visibility, making it easier to find what you need and take action quickly.

When the update goes live, a banner and menu option will appear so you can switch over to the new design at your own pace.

To help you prepare, we've put together a FAQ covering what's changing, what stays the same, and what to expect on the day. Read the FAQ →

Step-by-step guides and short walkthrough videos will be available on our Help Centre from launch day, along with full release notes.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

May Compliance Update

Thursday, 7 May at 12:30pm

Breach Management Update

Thursday, 14 May at 12:30pm

April Compliance Update

On demand

April AML Update

On demand

Power Beyond — What the UK's Most Profitable Law Firms Do Differently

On demand


New Compliance Helpline Contact Number

Subscribed our Access Legal Compliance Helpline? Then you need to know our new, direct, Compliance Helpline phone number!

From 1st May 2026 you can call our Compliance Helpline on 01753 610200.

or you can continue to email your queries to compliancehelpline@theaccessgroup.com.

Opening hours: Monday to Friday, 9:00am – 5:00pm (UK) (excluding UK bank holidays). Please note that calls made outside of our opening hours will be dealt with when the helpline reopens.

A quick reminder of the types of query our Access Legal Compliance Consultancy Team can support with:

  • Anti-Money Laundering (AML), including Source of Funds (SoF) and Source of Wealth (SoW)

  • Client Due Diligence (CDD)

  • Data Protection

  • Policies and Compliance Documents

  • General Compliance Advice

  • Misconduct and Complaints

  • Regulatory and Statutory Requirements

  • Conflicts of Interest

If you have any questions regarding this change or are unsure whether your query is suitable for the Compliance Helpline, please do not hesitate to get in touch.


Upcoming delegate day training

Why Book?

We're now offering open delegate days for our Legal Compliance training courses, delivered remotely. Course places are available to book for all core sessions in the program and delegates join other users from our customer base.

These are an ideal cost-effective training solution for firms who are looking for one or two members of staff to take on more in-depth learning and for user refresher purposes.

How to book

To arrange a booking for this solution or a group booking purely for your firm, please email the training team via  accesslegaltraining@theaccessgroup.com.

May 2026 Delegate Day training:

Date

AM

PM

Thur 14 May

Compliance Incident Management

Master User

Fri 15 May

Compliance Incident Management

Master User

Tues 19 May

Compliance Incident Management

Master User

Wed 20 May

Compliance Incident Management

Master User

Tue 26 May

Compliance Incident Management

Master User

Wed 27 May

Compliance Incident Management

Master User

Thur 28 May

Risk Management and Audit Frameworks (all day)

Fri 29 May

Risk Management and Audit Frameworks (all day)

Course Overviews

Not sure which session is right for you? View the course overview to find out what's covered:


Compliance Corner

AI in the UK Legal Sector: What You Should Know

The rapid evolution of artificial intelligence continues to reshape the UK legal sector, with the last twelve months bringing a surge of regulatory activity, professional guidance, and sector wide debate. AI is now firmly embedded in daily legal workflows, prompting regulators, insurers, and professional bodies to sharpen expectations around transparency, accountability, and good governance.

In this article, Jack Brown, Risk and Compliance Associate, explores how your firm can prepare. Read now >

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