Your art file must be a JPG or PNG of at least 6 megapixels,for example, 3000 × 2000 pixels. The more pixels your file has, the sharper your pieces will be.
What we accept
Format: JPG or PNG.
Size: at least 6 megapixels (6 MP). To get the megapixels, multiply the width by the height in pixels. 3000 × 2000 = 6,000,000 pixels = 6 MP.
DPI doesn't matter. We count pixels, not DPI.
The same rule applies everywhere you add art in the portal: the + Upload new art tile in the Studio, Replace image on the ART page, and the "Request designs from our team" form.
How to check your file
On a Windows computer: right-click the file, click Properties, then the Details tab. Look at Dimensions.
On a Mac: open the file in Preview, then choose Tools → Show Inspector.
Multiply the two numbers. If the result is 6,000,000 or more, your file is big enough.
What "too small" looks like
If the file is under 6 megapixels, the portal refuses it and says: "This image is … pixels: too small to print sharply. Choose one of at least 6 megapixels (for example 3000 × 2000)." Nothing is uploaded; choose a bigger file.
If you see "We can't open this file. Choose a JPG or PNG image.", the file is another format (a PDF, or a photo saved as HEIC on an iPhone, for example). Save or export it as JPG, then try again.
Tips for photographing your art
Use daylight, without flash, so there's no glare.
Hold the camera straight in front of the artwork, not at an angle.
Make sure the photo is sharp, not blurred.
Crop close to the edges of the artwork, with nothing around it.
Send the original photo to your computer. Photos sent through messaging apps or social media are often made smaller.
Good to know
6 megapixels doesn't make a blurry photo sharp. Zoom in on your art in the Studio before you order. Problems that come from the art file (blurry, badly cropped) are not manufacturing defects.
Colours on fabric are a little softer than on a screen. See "Colour and fabric variations".
Found a better file later? On the ART page, use Replace image. New orders print the new file; your products keep their design.
The public Studio website (legaleriste.info) has its own file rule. A file it accepted can still be refused in the portal if it's under 6 megapixels.
Custom labels have a different size rule. See "Custom labels".
Related articles
B1 – How to create a piece in the Studio
B4 – Why did my upload disappear? Temporary Studio uploads
C4 – Managing your art: rename, replace, delete
F3 – Colour and fabric variations