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D1 How to order your pieces (the 3-step cart)

Put pieces in your bag, then go through Bag, Shipping and Payment. Nothing is charged before the last step.

Written by Elise

To order, put your pieces in your bag, then go through 3 steps: Bag, Shipping and Payment. Nothing is charged until you pay in step 3.

Put pieces in your bag

You can add pieces from several places:

  • PRODUCTS page: click Add to bag on a card, or tick several cards and click Add to bag in the bar at the bottom of the screen.

  • A product page: click Add to bag.

  • The STUDIO: click Save and add to bag. When you're done designing, click Go to checkout.

  • ORDERS page: in the Order again row, click Add to bag under one of your most produced pieces.

You don't choose sizes yet: you do that in the bag. To open your bag at any time, click the bag icon at the top right of the page.
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Step 1 – Bag

  1. Each design has its own line. Every size has its own box: type a number, or use − and +. Your changes save by themselves after a moment.

  2. To take a design out of the order, click Remove, then Remove again to confirm.

  3. To add another design without leaving the bag, click Add another product, choose it, then click Add to order.

  4. Check the order summary on the right (below the lines on a phone), then click Continue to shipping. The button stays grey while the bag has no pieces.

Step 2 – Shipping

The portal asks the carriers for their prices as the page opens ("Calculating shipping and taxes…").

  1. Check the Customer and shipping details. To change the address, click Edit, update it, then click Save. Shipping and taxes are recalculated.

  2. Under Carrier, choose a shipping option. Each one shows its price and number of business days. Leave Add insurance ticked to insure the order for its value (recommended for orders over $100).

  3. Under Production and shipping, open the Production Time list and choose Send to production now, Rush (+15%, for a faster ship week), or Ship at a later date and pick a date. The Estimated ship date shows below.

  4. If you have one, click Add a promo code or Add a PO number.

  5. Tick I accept the terms of sale, then click Continue to payment.

  6. A window asks whether this order is a gift. Click NO, THANK YOU! to go on, or ADD A PERSONAL NOTE to write a message. We print your note and put it in the parcel.

Step 3 – Payment

  1. Your wallet balance is used first, automatically: you see "… from your wallet".

  2. For the rest, type your card details: Name on the card, Card number, Month, Year and Security code. Visa and Mastercard are accepted.

  3. Click Pay (the button shows the amount). If your wallet covers everything, the button says Pay with your wallet.

  4. "Thank you!" appears with your order number and the week it ships. You also get a confirmation email. Click Follow it in Orders to see your order.

Good to know

  • Your prices, including volume prices, show on each product page and in your bag.

  • Your bag is saved in your account. If you stop, it waits for you, even on another computer. On the ORDERS page it shows as Open; click Open in cart to go back to it.

  • To empty the whole bag, click Delete order (trash icon) at the top of step 1.

  • Need an order sheet? In step 1, click Download, then PDF with prices or PDF without prices.

  • After you pay, you have 1 hour to cancel, on the order's Order View page (see D7). After that, your order goes into production.

Related articles

  • D4 – Promo codes and purchase order numbers

  • D5 – How to pay, and what to do if a payment fails

  • D7 – Change or cancel an order

  • E1 – Shipping fees and carriers

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