All your orders are on the ORDERS page, in the menu at the top. Each order shows its status, and Details opens a page where you follow its production and see when it ships.
Open your orders
In the menu at the top, click ORDERS.
Choose a tab. Each one shows how many orders it holds:
Wholesale: the orders you place in the portal.
Studio: orders you placed on the public Studio website with the same email.
Storefront sales: what your customers bought on your storefront.
Boutiques: orders placed by the boutiques you work with (only if you have some).
Touch-ups: your touch-up requests, with Download once the new file is ready.
Each row shows the order number, the date it was paid (or Not paid yet), who it ships to, its status and the amount. Orders show 10 per page.
What the statuses mean
Status | What it means |
Open | Your bag: not paid yet. Click Open in cart to go back to it. |
Placed | Paid and waiting to go into production. |
In production | Being printed, sewn, checked and packed in Montréal. |
Partly shipped | Some pieces have left; the rest follow. |
Shipped | Your order has left our atelier. |
Cancelled | The order was cancelled. |
The payment status shows next to it: Paid, Not paid yet, Refunded, Partly refunded or Voided.
See production progress
On the order's row, click Details (on the Studio tab: Follow production).
The order page (Order View) opens in a new tab. It shows where your pieces are in production and the PLANNED SHIP DATE.
On that page you can also Download Order PDF (your invoice), Cancel Order during the first hour (see D7), and Report Defect once a piece has shipped (see F1).
The link in your order confirmation email opens the same page.
Your ship week
Your order has a ship week, from a Friday to the following Thursday: the week it is planned to leave our atelier in Montréal. It is not the delivery date. Delivery then depends on the shipping option you chose (see E1). Your ship week is shown at checkout (Estimated ship date) and on your order. How it's calculated: see E3.
Tracking your parcel
When your order ships, we email you its tracking number.
Good to know
Below the tabs, Order again shows your most produced pieces, with Add to bag on each.
The tiles above the list (Last 12 months, Lifetime, Retail value) sum up your orders.
There is no search or filter on this page: use the tabs and pages.
Related articles
D7 – Change or cancel an order
E3 – Production and delivery times
F1 – How to report a defect
G6 – Your Storefront sales and earnings