We don't accept returns or exchanges for a change of mind or a size that doesn't fit. Every piece is made to order in Montréal, just for you or your customer, so it can't be resold. If a piece has a defect, we make it again: see F1.
What you can do instead
Before you order: open the product page and check Sizes and fit for the measurements of that style. See F4.
Right after you pay: you have 1 hour to cancel on your order page, before your order goes into production. See D7.
If something is wrong with the piece (damage, print flaw, wrong piece or wrong size sent): report it within 45 days after the planned ship date with Report Defect on your order page. See F1.
Good to know
"Wrong size" means two different things:
we sent a size other than the one ordered: that's on us, report it as a defect;
the size ordered doesn't fit: we can't exchange it, because the piece was made in that size for you.
The same rule applies to pieces your customers buy on your storefront: no returns or exchanges, and defects are reported from the link in their confirmation email.
Orders placed on the public Studio website (legaleriste.info) follow the same rule.
Not sure about a size before a bigger order? Order one piece first to try it.
Related articles
F1 – How to report a defect
F4 – Size charts and how to choose a size
D7 – Change or cancel an order
F3 – Colour and fabric variations