Your wallet holds the money we owe you: your storefront and boutique earnings, refunds and credits. It is used automatically when you pay an order.
Where to find it
Click the person icon at the top right of the portal.
Click My Wallet. The page is called Your wallet.
What you see
Three balances: CAD, USD and EUR. Money stays in the currency it came in. A balance of 0 is shown faded.
Activity: every movement, newest first. Use All, CAD, USD or EUR to filter, and Show more to see older lines. Some lines have a Details link.
What goes into your wallet
Storefront sales: on each sale, you earn your retail price minus our cost. It's added in the currency of the sale. The line reads "Storefront sale · order #…".
Boutique sales: the same, for orders placed by a boutique you work with ("Boutique sale · order #…").
Refunds and credits: for example a credit from our team ("Refund · order #…", "Money added").
If a storefront sale is refunded to the customer, your earnings on it are taken back.
You can't add money to your wallet yourself. It only receives what we owe you: your storefront earnings, refunds and credits from our team.
How the wallet pays for your orders
When you pay an order, your wallet balance is applied first, automatically.
If your money is in another currency than the order, it is converted. The payment page shows it, for example "… from your USD wallet".
Whatever is left is paid by card. If your wallet covers everything, the button reads Pay with your wallet.
The order then shows in your activity as "Paid order #…".
Good to know
The wallet can't be turned off at checkout.
Paid touch-ups are paid by card only. The wallet isn't used for them.
Your bag shows your wallet balance before you pay: "Wallet balance …, applied at payment."
To get your money out, see "Get paid: PayPal and withdrawals".
Related articles
I4 – Get paid: PayPal and withdrawals
D5 – How to pay, and what to do if a payment fails
G6 – Your Storefront sales and earnings
D3 – Which currency will I pay in?

