A touch-up asks our designers to adjust one of your designs: move or zoom the art, make a pattern, or correct the image. Select the design, choose what to change and send it. The new version comes back within 48 hours.
Steps
In the top menu, click PRODUCTS.
Tick the checkbox on the design(s) you want adjusted.
In the bar at the bottom, click Touchup. (On a product page, the link is Request a touch-up.)
The page Your touch-up request opens. For each piece, under What should our designers do?, tick one or more options. Click See an example to see what an option does.
If you like, write a short note in Tell the designers what you'd like, and use Add a file (up to 3) to show an example (PNG or JPG).
Click Send to design.
If the request is free, you see "Sent to our designers". You're done.
If it has a price, the page Review and pay opens. Enter your card and click Pay.
The options
Move or zoom art (no alteration to artwork): the art is moved or resized on the silhouette; the art itself isn't changed.
Simple repeat pattern of artwork (patchwork): your art is repeated as a simple pattern.
Correct minor defect in original artwork image: a small flaw in your art is fixed.
The price of each option shows next to it, or Free. A design more than 7 days old has an extra charge, shown on the page.
Where to find the result
In the top menu, click ORDERS, then the Touch-ups tab. When the file is ready, a Download link appears on the row. There is no comment thread and no "confirm" button any more: this tab is where you follow your request.
Why can't I request a touch-up?
The Touchup button is hidden (not greyed out) when:
the design has already been ordered. Create a new version in the Studio instead: on its card, ··· → New design with this art;
a previous touch-up request is still being handled. We handle one request at a time;
the design is in the Archive or the Trash;
its picture isn't ready yet ("Image coming").
Good to know
Touch-ups are paid by card only (Visa, Mastercard). Your wallet isn't used.
Changed your mind before sending? On the request page, Remove takes a piece off the request (the design stays), and Cancel this request empties it.
Your request is always under Account menu → Touch-ups.
Just want to move or resize the art? You can do it yourself, for free, in the Studio.
Related articles
B1 – How to create a piece in the Studio
B3 – Ideas and products: what's the difference?
D6 – Follow your order: statuses and tracking