This article explains the features of the new LegalOn. For information on the current version’s product features, please refer to this page.
When a requester sends an email to the Matter intake email address, you can configure whether they receive an automatic email notification when:
The matter is successfully created.
The matter creation fails.
An assignee is assigned or changed.
Tip: For instructions on how individual Matter Management users can manage their own personal notifications, see: How to set up Email notifications for yourself (Matter Management)
How to set up Email notifications for requesters
Go to [Admin settings] → [Matter Management] → [Requester email notifications].
Select the notifications you want to send to requesters and click [Save].
For Matter request via form:
The requester will always receive a notification when the form is submitted. This cannot be turned off.For Matter request via email:
Notify the requester when the matter is successfully created.
Notify the requester when the matter creation fails.
For Form or emails:
Notify the requester when an assignee is assigned or changed.
⚠️ Notes
These settings apply to all requesters in your organization. You cannot customize this on an individual basis.
Notification details
When the matter is successfully created:
Subject: Your request has been received
From: no-reply@legalontech.com
When a Matter Owner is assigned or changed:
Subject: An assignee has been assigned
From: no-reply@legalontech.com
When the matter creation fails:
Subject: Failed to receive your email
From: no-reply@legalontech.com
