Disputes can only be created within 90 days of the order being marked complete. If an order is over 90 days old, and you would like for the order to be considered for dispute, please contact us, and we will investigate your claim and assist you as best as we can.
When one of our customers opens a dispute, Legiit support will give the freelancer 48 hours to respond.
If they do not respond within 48 hours, the case will be arbitrarily closed in favor of the customer.
If they do respond, Legiit will give them the opportunity to review the customer's complaint and resolve it.
If the freelancer decides the buyer's complaint has been resolved, and the customer is still unhappy, Legiit support will review the facts of the dispute.
This includes, But May Not Be Limited To:
Reviewing the sales page of the service purchased
Reviewing communication that took place on the order
Reviewing communication that took place prior to the order via the messaging system
Reviewing the deliverable provided by the seller
Reviewing any other facts relevant to the case
Legiit support will make a decision based on this information.
If the freelancer replies, and corrects the mistake, and redelivers the order, customer support will then give the customer 24 hours to review the redelivery, reply with any questions or concerns. If a reply is not made within the dispute, or to the freelancer within 24 hours, the dispute will then be closed in favor of the freelancer for their work.
* Note to customers: If you choose to open a dispute, please reply to all messages from the Legiit Support. If the customer who opens the dispute fails to reply to Legiit support update requests or requests for more information, the dispute may be marked invalid, and the case closed.
While we know it can be frustrating when a dispute does not go the way you think it should have, please understand that this process is in the best interest of all parties involved and will only help build trust our buyer's have in our platform, which in turn will bring in sales for the sellers on our platform.
View the following articles for more information on how to open a dispute, or closing one if you are satisfied with the order revisions:
How help or questions, please send us a message!
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