Service level agreements (SLAs) are a key part of delivering exceptional customer service. Example SLAs that you may want to share with your clients could include:
You can expect a response from me to all messages within 24 hours
I comment on all essay materials within 72 hours
You can schedule time to meet with me directly through the Leland platform up until 2 days before your desired time
Setting (and sticking) to these SLAs is essential to provide your clients with clarity on what they can expect from you as a coach. Sticking to these SLAs will build trust and deliver an exceptional client experience.